Sr Claims Adjuster-Litigation

General Summary

Manages complex, high exposure claims and lawsuits arising out of Dallas Area Rapid Transit operations to obtain the most cost effective and beneficial outcome.

Essential Duties and Responsibilities

• Reviews and evaluates claim files for liability exposure.
• Determines DART's best strategy in defense of the suit upon receipt of a lawsuit.
• Directs attorney involvement early on to properly develop a defense or resolution strategy.
• Performs on-site investigations to obtain information needed to determine liability and document DART's position.
• Evaluates all relevant expenses and analyzes lawsuits to develop a framework for resolution.
• Prepares reports with recommendations for claim disposition.
• Settles claims within delegated authority levels.
• Prepares management reports as needed.
• Presents settlement recommendations and requests for authority to the Manager, Liability Claims or Claims Committee.
• Takes recorded statements when necessary.
• Communicates with claimants, attorneys, witnesses, DART employees, and other relevant parties.
• Maintains accurate calendar and diary system for mediations, depositions, hearings, and trials.
• Works closely with DART attorney and Legal staff to maintain legal status of all suits.
• Assumes the role of interim Manager, Liability Claims when authorized.
• Oversees time-sensitive matters and ensures daily activities are performed as needed.
• Performs other related duties as assigned.

Minimum Knowledge, Skills, and Abilities Required

• Bachelor's degree from an accredited college or university in Business Administration, Insurance, or related field.
• Five (5) years related experience in insurance claims adjusting, litigation management, or related environment.
• Pass a physical (medical) examination including a drug screen to operate DART non-revenue vehicles.
• Hold a Texas Department of Insurance Casualty License.
• Ability to work irregular hours and be available to work on short notice.
• Proficiency using a personal computer (PC) and established RMIS; software applications like word processing, spreadsheet, database, etc.; and typical office equipment.
• Ability to make good decisions based on analysis, wisdom, experience, and judgment.
• Ability to learn new skills and knowledge quickly.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
• Ability to write clearly and succinctly in various communication settings and styles.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.

Working Conditions

Works in an environment with minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions, such as dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, provided all policies, procedures, safety precautions, and regulations are observed, and all protective clothing and devices are used.