Sr. Claim Center Representative

About the role

This is an entry to mid-level role in the North America claim contact center. In this role, you will be instrumental in delivering superior customer service, utilizing your excellent communication skills, emotional intelligence, attention to detail, and proficiency in computer systems to enhance our clients' experiences.

Responsibilities

• Handle Inbound Calls: Provide exceptional engagement, support, and advocacy for our customers and agents when reporting new claims or seeking information on existing claims.
• Process Digital Requests: Assist customers with electronic request processing, including first notices of loss, inquiries, and policy research.
• Document Interactions: Gather data and pertinent information related to customer or agent losses, completing first notice of loss records via phone, email, and chat across property, auto, casualty, and other insurance lines.
• Provide Product Support: Offer services related to towing, rental car arrangements, temporary housing, coverage verification, and policy details.
• Work Autonomously: Maintain a high level of training and competency in policies, procedures, and systems in a rapidly changing environment.
• Customer-Centric Advocacy: Enhance the claims experience by advocating for customers and agents, continuously suggesting process improvements, escalating concerns, and identifying opportunities for enhancement.
• Catastrophe Awareness: Demonstrate flexibility during weather events or other emergencies, which may require overtime or overnight support.

Qualifications

• High school diploma or GED equivalent.
• Industry experience is not required. We welcome candidates from various fields, including hospitality, retail, sales, banking, and education.
• Able to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent verbal and written communication and interpersonal skills.
• Proven ability to work effectively in a team environment.
• Proficiency in using computers and navigating multiple software applications.
• Able to remain calm and composed under pressure while resolving customer inquiries.
• Able to meet or exceed established performance standards.
• Strong time management and organizational skills.
• Licensure in any insurance discipline is a plus.

Company Benefits

• Competitive compensation and performance-based bonuses.
• Medical, dental, and vision coverage starting on your first day.
• Health savings account (HSA) and flexible spending account (FSA) options.
• Generous paid time off (PTO).
• Up to 9% 401(k) contribution from Chubb.
• Tuition and education reimbursement for lifelong learning.
• Professional training and development programs.
• Employee Stock Purchase Plan.

Pay

The pay range for the role is $48,000 to $67,000. The specific offer will depend on an applicant’s skills and other factors.

Schedule

Locations: These positions require in-office presence. We are seeking candidates in Phoenix, AZ, Alpharetta, GA, Chesapeake, VA, and O’Fallon, MO.