Sr Change Management Specialist

Role Description

This is a hands-on change management practitioner role. You will drive change management execution across LTCT, running the change network, conducting stakeholder readiness assessments, monitoring and escalating resistance, and tracking adoption. You will also support the creation, management, and tracking of program communications in partnership with the Communications Lead and Change Management SME.

• Deploy resistance observation tools through the network to surface emerging patterns and system workarounds early, with recommended responses.
• Design and execute function-level behavioral change strategies that shift how people work, not just awareness campaigns.
• Apply audience segmentation, behavioral nudge strategies, and data-driven approaches to drive measurable adoption across affected employee populations.
• Lead technology and system adoption using appropriate approaches and interventions depending on the technology and stated requirements.
• Track behavioral and adoption indicators at the function level to identify needed engagement, support, and enablement, flagging early signals of adoption risk.
• Design and execute stakeholder readiness assessments in collaboration with the Change Management SME.
• Maintain awareness of the communications calendar and flag gaps or conflicts to the CM SME and Program Director when needed.

What You Bring

• 15+ years in organizational change management with direct experience on enterprise-wide transformations.
• Demonstrated experience independently leading change management and communications activities and campaigns on programs of comparable scale.
• Proven ability to design and execute stakeholder readiness assessments and resistance monitoring programs.
• Strong analytical capability: you identify patterns in resistance and adoption data, not just report numbers.
• Peer-level facilitation skills across mid-level and senior leaders who do not report to you.
• Comfort operating in ambiguity on a program that will evolve over multiple years.
• Experience in a SaaS, software, or technology business model transformation.