Sr. Case Manager Immigration Bilingual Spanish

Since inception in 2004, BI Incorporated has operated the Intensive Supervision Appearance Program (ISAP) for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings through comprehensive case management and proven supervision technology. The program collaborates with community-based partners to assist participants with basic life needs.

Responsibilities

• Provides case management of ISAP participants from entry to release by administering program policies and procedures as defined by the DHS contract.
• Develops, implements, coordinates, reviews, and updates case management and service plans in conformance with state and federal regulations.
• Meets with participants face-to-face regularly as required by contractual obligations.
• Develops and maintains accurate and complete case records for all ISAP participants from entry to release.
• Proactively manages cases using appropriate tools and techniques while maintaining confidentiality.
• May oversee day-to-day activities of Intensive Case Supervision Specialists if acting as a team lead.
• Manages program participant violations, including no-shows and repeat violators, and prepares documentation for DHS direction if disciplinary measures are necessary.
• Administers Security Plan for a specific office, including daily operations, security contingencies, and emergency mitigation plans.
• Performs daily security checks of the office area and ensures participant records are kept in locked files.
• Prepares written reports for DHS as necessary and reviews/approves participants’ service plans for compliance.
• Conducts intake interviews and orientation sessions with each ISAP participant within contractual timeframes.
• Installs electronic monitoring equipment on ISAP participants and monitors compliance with the electronic monitoring program.
• Evaluates English proficiency of participants to determine necessary resources for clear communication.
• Coordinates and facilitates translation services, including emergency translation services.
• Provides participants with a list of community resources (e.g., transportation, medical, educational, legal, religious).
• Supervises ISAP participants while in Company offices and establishes participant schedules (e.g., recreation, counseling, court appearances).
• Reviews service plans, conducts risk/needs assessments, and writes progress reports in compliance with contractual obligations.
• Reports program violations in a timely manner using established parameters.
• Conducts home visits to verify participants’ places of residence.
• Performs emergency counseling for participants as needed.
• Conducts monthly audits to ensure program operations comply with the Quality Control Plan and contractual obligations.
• Prepares corrective action plans as necessary and serves as the point of contact for DHS in the Program Manager’s absence.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED (Bachelor’s Degree in Sociology, Psychology, Social Work, Criminal Justice, or related field preferred).
• At least two (2) years of customer service or case management experience; experience in law, social work, detention, corrections, or working with multicultural clients preferred.
• Bilingual Spanish required.
• Valid driver’s license and ability to safely operate a motor vehicle for home visits.
• United States citizenship required.
• Must live in the U.S. for 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills with employees, community contacts, government officials, and clients.
• Ability to interpret and articulate rules, orders, instructions, and materials, and compose reports.
• Demonstrated sound judgment, even temperament, and ability to maintain self-control in stressful situations.
• Ability to deal tactfully with the public and work with multicultural contacts sensitively.
• Attention to detail, strong organizational and time management skills, and problem-solving ability.
• Basic knowledge of immigration laws, regulations, and procedures.
• Basic computer skills, including ability to interpret electronic monitoring messages and daily summary reports.
• Ability to develop and maintain case records through data entry and good typing skills.
• Ability to work with computers and necessary software typically used by the department.

Working Conditions

• Typical office environment with some local travel required.
• May be required to be available after hours.
• Use of standard office equipment (e.g., copier, computer, keyboard, telephone, fax machine).
• Bending, stooping, and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to stand, walk, sit, climb or balance, enter/exit a car, and climb stairs multiple times in one day for home visits.

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account