Sr. Case Manager Immigration Bilingual Spanish

About the role

Since inception in 2004, BI Incorporated has operated the Intensive Supervision Appearance Program (ISAP) for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Responsibilities

• Develop, implement, and coordinate case management and individual service plans for ISAP Program Participants in conformance with program requirements.
• Meet with participants face-to-face regularly as required by government contractual obligations.
• Develop and maintain accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records.
• Conduct intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes.
• Install electronic monitoring equipment on ISAP Program Participants as necessary and monitor compliance with the electronic monitoring program.
• Assist Program Participants with acquiring travel documents from the countries of citizenship and maintain a log of travel document information for each Program Participant.
• Evaluate English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
• Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community.

Requirements

• High School Diploma or GED (Bachelor’s Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred).
• At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.
• Bilingual Spanish required.
• Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
• United States citizenship required.
• Ability to receive client’s approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills with employees, community contacts, government officials and clients.
• Ability to interpret and articulate rules, orders, instructions and materials, and compose reports.
• Demonstrated sound judgment and even temperament; ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to deal tactfully with the public.
• Attention to detail, great organizational and time management skills.
• Problem-solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations and procedures.
• Basic computer skills, including ability to interpret electronic monitoring messages and daily summary reports.
• Ability to develop and maintain case records by performing data entry, with good typing skills.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions

• Typical office environment.
• Some local travel is required.
• May be required to be available after hours.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on program participants.
• Ability to use hands and fingers to install electronic monitoring equipment and perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Benefits

• Two (2) weeks of vacation.
• Fifty-six (56) hours of sick time.
• Fifteen (15) paid holidays.
• Medical, dental, and vision coverage.
• Term and whole life insurance (includes spouse and dependent).
• Accidental death and dismemberment insurance.
• Short- and long-term disability.
• Flexible spending account.
• 401(k) retirement program with company match.
• Stock purchase program.
• Tuition reimbursement - $3,500 per year.
• Employee Assistance Program (EAP).
• Legal and Identity Theft Programs.
• Theme park and attraction discounts.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.