Sr Card Services Analyst (Anaheim, CA)

Position Summary

The Senior Card Services Analyst leads strategic projects for the team, including, but not limited to: thought partner on development of new initiatives and products, and optimization of existing products and services; project planning and participation; development and refining of reports, including recurring distribution; testing and validations of card processing software implementations and promotions; acting as a point of contact for Card Services related to cross-functional initiatives across the organization; researching and resolving card related system issues.

Essential Position Functions

• Support Card Services' products, services and goals
• Participate in the development, testing and validation of Card Services promotional programs
• Serve as a liaison and subject matter expert for Card Services systems, coordinating with internal teams, vendors, IT, and third-party support
• Lead card-related projects, process improvements, and modernization
• Develop recurring and ad-hoc reports, perform research and financial analysis including forecasting and tracking of KPIs
• Provide advanced operational and technical support, including troubleshooting issues, managing user access, and supporting instant issue and rewards platforms
• Oversee key operational functions such as inventory planning, training materials, business rules
• Perform other duties as assigned

Education, Experience, Skills And Abilities

• Associate Arts, Bachelor’s Degree, or equivalent experience
• Minimum 5 years of experience in card operations including card systems support experience
• Ability to analyze and compile data
• Maintain a positive, professional attitude with leadership presence
• Collaborate effectively with peers to navigate complex business challenges
• Strong organizational effectiveness and communication skills
• Strong technical background in instant issue card operations
• Strong knowledge of back-office credit card operations, Visa/MasterCard operating regulations, and fraud detection and prevention procedures

Preferred Proficiency

• Writing DataChoice queries, and performing updates in Fiserv PCF and DMM tables

Computer Skills

• Expert-level proficiency in Microsoft Excel
• Proficiency with Microsoft Word and PowerPoint
• Technical aptitude for applications such as PCF, Data Choice, SpendTrend, First Data, Symitar, and all systems required to perform the job

Physical Demands

• Stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl
• Talk or hear and taste or smell
• Lift and/or move up to 10 pounds

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The noise level in the work environment is moderately quiet.
• It is a non-smoking environment.