Sr Client Service Specialist, Commercial Card
About the role
The Senior Client Service Specialist is responsible for handling the complex servicing needs of KeyBank’s commercial card program clients. They will handle various client request types or concerns to include conversations with the client, internal partners and/or vendors ensuring a best-in-class service experience. Perform account maintenance, program website customization, transaction research, and support complex integration efforts.
Location: Open to candidates within the United States. Hybrid requirement: if residing near KeyBank office (non‑branch location), expected on‑site 2 days per week; remote if outside KeyBank footprint.
Responsibilities
- Support card program inquiries from clients, internal teams, and vendor partners.
- Perform account maintenance with attention to accuracy and achievement within Service-Level-Agreements (SLA).
- Assist with simultaneous product integration projects that may include a client training aspect.
- Effectively resolve client escalations determining root cause and reporting issues to manager to prevent future issues.
- Provide process improvement guidance to enhance efficiencies to leadership.
- Facilitate website portal training and customization options/needs.
- Safe handling and security of sensitive client data.
Requirements
- Minimum Five years in financial services or banking, or fintech experience
- Minimum 2 years in commercial card (with Commercial card platform or product experience)
- Minimum of 1 year experience relationship or client management, or similar
- Minimum 2 year customer service or customer facing experience
This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis.
Skills
- Process improvement and operational efficiency
- Product management or product support
- Vendor relationship and performance management (preferred)
- Issuer processing systems (TSYS, Fiserv, DXC) (preferred)
- Financial services and fintech operations
- API, ERP, and CRM systems knowledge (preferred)
- File transmission and file feed management (preferred)
- Client escalation management
- Critical thinking and problem-solving
- Written and verbal communication
- Organizational, prioritization, and time management
- Cross-functional collaboration and stakeholder management
- Influence and change management
- Microsoft Office and PC application proficiency
Pay
Base salary range: $52,000.00 - $80,000.00 annually. Eligible for incentive compensation which may include production, commission, and/or discretionary incentives.
Benefits
Eligible for benefits; see please click here for a list of benefits for which this position is eligible.
Job posting expiration date: 10/20/2026