Sr. Business Solutions Analyst

Applicants must have current authorization to work in the United States on a full-time basis.

About the role

The Sr. Business Solutions Analyst is a senior role that drives the strategic direction of the organization’s systems, processes, and procedures to ensure they are aligned with the organization’s overall goals and objectives. This position leads research, design, document, and modification of requirements and designs to support the organization’s goals. Additionally, this role works with stakeholders to ensure business objectives are met and proposed solutions align with the organization’s strategy.

Responsibilities

• Partner with both the business and technical teams to develop high-quality deliverables across all phases of delivery, from identifying and defining requirements and process flows to use cases, through to user acceptance testing.
• Develop and maintain system documentation and process flow diagrams.
• Support the maintenance and completeness of the Engage product backlog, including prioritization, refinement, and elaboration of stories, features, and epics.
• Analyze and identify the need for new processes and procedures to ensure the organization’s systems remain efficient and effective; drive the implementation of process improvements based on analysis.
• Research and identify standard methodologies and communicate their policies and procedures to business teams and teammates.
• Participate in design and solutioning sessions to ensure platform capabilities are optimally aligned to business requirements and value realization.
• Perform other duties, as assigned.

Requirements

Education: Bachelor's degree in Information Technology, Business Administration, or a related field.

Experience: 5+ years as a Business Architect or in a similar IT role.

Skills

• Intermediate to advanced proficiency in the MS Office Suite and Visio.
• Intermediate to advanced proficiency with Pega Cloud Systems.
• Expert knowledge of system architecture and design best practices.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication, presentation, facilitation, and interpersonal skills.
• Ability to work independently and in a team environment.

Preferred Qualifications

Education: Bachelor's degree in Information Technology, Business Administration, or a related field.

Certification(s): Pega BA Certification.

Benefits

• Pay and Bonuses: Competitive salary with eligibility for monthly incentives or annual bonus.
• Career Progression: Paid training and development programs, including MCM Academy, with a promote-from-within philosophy.
• Reward and Recognition: Informal accolades to formal company-wide awards, including all-inclusive vacations.
• Tuition Assistance: Support for pursuing a degree or coursework related to your current or desired role.
• Healthcare Insurance: Comprehensive healthcare plans, fitness membership reimbursements, wellness rewards, and more.
• Volunteering Opportunities: Up to eight hours of paid time off for volunteering, plus volunteer grants and matching financial donations up to US$ 2,500 annually.
• Retirement Savings: Programs to help build a strong financial foundation.
• New Family Support: Company-paid leave, new parent flex time, and child back-up care options.
• Team-building: Company-sponsored events, including holiday celebrations and department outings.
• Work-Life Balance: Paid and floating holidays, generous paid-time-off.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating globally. Through businesses like Midland Credit Management and Cabot Credit Management, we help consumers restore their financial health as part of our mission to create pathways to economic freedom. Our commitment to a positive workplace culture and best-in-class employee experience has earned us Great Place to Work® certifications in many geographies.