Sr. Business Solutions Analyst

About the role

As a Sr. Business Solutions Analyst, you will serve as a key strategic partner to the Business and Technology teams within the Business Analyst organization, owning the end‑to‑end analysis approach for major programs or critical product domains and driving value for FWCI.

Responsibilities

• Partner with business leaders to frame initiatives: define business value, customer outcomes, and clear success metrics tied to FWCI’s strategic goals and value map.
• Ensure every decision creates genuine value.
• Design and lead the analysis approach for programs or major domains (discovery plan, stakeholder engagement model, artifact set, decision forums).
• Translate strategic goals into actionable portfolios of features, user stories, and process changes, sequenced for incremental value delivery.
• Establish and enforce quality standards for requirements, UAT, and release readiness across assigned programs.
• Oversee UAT strategy and execution across multiple channels, ensuring robust coverage of edge cases, integrations, and business controls.
• Anticipate operational, data, and compliance impacts and ensure they are accounted for in design, testing, and change/adoption plans.
• Act as a proxy for Product Owners or business leads when needed, ensuring decisions align with value, risk, and customer impact.
• Lead BA communities of practice, training sessions, and playbook improvements to uplift the overall discipline.
• Identify and drive enhancements to BA practices, standards, and tools.
• Demonstrate the broader organizational ecosystem and end‑to‑end workflows, not just a single project or system.
• Demonstrate experience defining and using KPIs and metrics to guide decisions and measure success.
• Possess knowledge across multiple domains (policy/rating, billing, portals, data/reporting) and the carrier value map.

Requirements

• Bachelor’s degree in business, technology, mathematics, or related field (or equivalent experience).
• 7–10+ years of progressive business analysis experience in P&C Insurance (or equivalent), including leading large or complex initiatives.
• Proven track record of influencing senior stakeholders, facilitating alignment, and delivering measurable business outcomes.
• Demonstrated experience defining and using KPIs and metrics to guide decisions and measure success.
• CBAP, PMI‑PBA, CSPO, or equivalent preferred, not required.

Benefits

• Health Insurance – $25 per month for employee‑only coverage; very low cost for family levels.
• Dental and Vision Insurance.
• Short Term Disability and Term Life Insurance – no cost to the employee.
• Long Term Disability and Voluntary Term Life Insurance.
• Supplemental insurance plans: Accidental, Critical Illness, Hospital Indemnity, Legal Services, Pet Insurance.
• 401(k) Retirement Plan – FrankCrum matches 100% of the first 4% employee contribution; immediate vesting in employer match.
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement.
• Health Savings Account funded by FrankCrum.
• Paid time off and holiday pay.
• Education Benefit Program at the IRS maximum allowance.
• PTO cash out.
• Tickets at Work.
• Alero Financial and its robust credit union benefits program.
• Employee and client referral bonus programs.
• Disaster Relief Fund for employees.