Sr. Business Protection Specialist

About the role

The Sr. Business Protection Specialist sits within the newly formed Business Protection team, within the Knowledge Management organization in Customer Operations. This role serves as a critical liaison between Operations, Compliance, and Internal Audit teams.

Responsibilities

• Regulatory Oversight & Self-Audit Execution
• Conduct quality assurance reviews of Operations teams’ manual transactions and customer-impacting activities to ensure adherence to regulatory requirements, internal controls, and documented procedures.
• Identify process deviations, emerging patterns, and escalate findings with clear documentation and recommended corrective actions.
• Work with analytical teams to identify continuous improvements to identify process deviations.
• Maintain audit-ready Customer Service or Operations records, evidence, and artifacts to support internal reviews, compliance requests, and regulator inquiries.
• Process Mapping & Control Alignment
• Map end-to-end operational processes to applicable regulations, internal controls, and internal policies, ensuring clarity of control intent and execution.
• Partner with Operations to validate process accuracy and identify opportunities to strengthen controls without negatively impacting customer experience.
• Maintain process documentation, control narratives, and support materials to ensure consistency and traceability across teams.
• Regulatory Change Monitoring & Impact Assessment
• Assist in sharing and translating compliance guidance on regulatory requirements for Customer Service and Operations.
• Assess the operational impact of regulatory changes, identify and define required process updates in partnership with Compliance, and work with various stakeholders to deploy these changes to Operations team(s).
• Audit & Compliance Enablement
• Serve as a key point of contact for Internal Audit by providing process documentation, control mappings, and proof of execution.
• Support Compliance initiatives by reviewing proposed process optimizations and assessing potential regulatory and customer protection impacts.
• Ensure audit and compliance requests are addressed accurately, consistently, and within required timelines.
• Cross-Functional Partnership & Risk Awareness
• Act as a connective layer between Operations, Compliance, Internal Audit, and Knowledge Management to understand regulatory expectations and process ownership as shared by Compliance.

Qualifications

• Experience working with operational processes in a regulated environment, preferably within gaming, financial services, or another highly regulated industry.
• Working knowledge of internal controls, audit principles, and regulatory compliance concepts.
• Strong ability to map complex processes to control and regulatory requirements.
• Pioneered ability to work cross-functionally with Operations, Compliance, and Audit teams.
• High attention to detail with strong analytical and organizational skills.
• Excellent written and verbal communication skills, with the ability to translate regulatory requirements into operationally actionable guidance.

Benefits

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with company match
• Pre-tax spending accounts including health care FSA and commuter savings
• Flexible paid time off
• Professional development reimbursement and ongoing skills training opportunities
• Employee resource groups
• Swag, ticket giveaways, and more!

Pay

The annual salary range for this position is $63,600.00 to $83,475.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.

About BetMGM

BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.