Sr. Business Ops Manager, ASP Planning & Business Operations
About the role
The Senior Business Operations Manager will operate across three critical dimensions: running the business of the ASP Ops function alongside its Director, driving the operational mechanisms that keep ASP's executive Leadership Team running business effectively, and building the knowledge architecture that makes the entire operations team smarter and faster.
Responsibilities
Partner with the ASP Ops Director on team strategy, operating model design, and prioritization — acting as a sounding board and an independent operator who can carry decisions forward.
Lead goal planning for the ASP Ops function: target setting, cascade logic, and in-year adjustments.
Monitor organizational health across the team — identify where the operating model is creating friction or falling behind, and drive fixes without being asked.
Own the operational cadence that keeps ASP's Leadership Team aligned: executive reviews (xBR), staff meetings, and the supporting infrastructure that makes them effective.
Make judgment calls about what information reaches leadership, how it's framed, and when the format itself needs to evolve.
Close the loop between leadership feedback and operational change by turning observations into better mechanisms.
Design and govern the documentation ecosystem for ASP Planning & Business Operations — spanning planning, reviews, ticketing, product management, and every mechanism the team supports.
Set standards for structure, currency, and discoverability that Subject Matter Experts (SMEs) build against — you own the system, SMEs own the content.
Deploy AI-enabled automation (Amazon Quick, Kiro, etc.) to keep knowledge current, reduce manual upkeep, and scale access without scaling headcount.
Requirements
Bachelor's degree or equivalent
Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Fluency in sales operations, planning systems, or GTM operations within a technology organization
Experience operating as a Chief of Staff, business operations lead, or similar right-hand role to a senior leader (Director+)
Qualifications
Demonstrated ability to independently represent leadership in cross-functional forums and make decisions without escalation
Experience designing or redesigning organizational operating models, business review cadences, or goal planning processes
Experience building AI-enabled automation into operational workflows (not just awareness — actual implementation)
Track record of simplifying complex operational environments rather than adding process
Demonstrated ability to work safely and cooperatively with other employees, supervisors, and staff
Ability to communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service
Ability to adhere to standards of excellence despite stressful conditions
Ability to follow all federal, state, and local laws and Company policies
Skills
Business acumen
Strategic thinking
Operational excellence
Collaboration and teamwork
Decision-making
Change management
Project management
Leadership
Benefits
Comprehensive benefits including medical, dental, vision, prescription, life insurance, AD&D insurance, EAP, mental health support, flexible spending accounts, adoption and surrogacy reimbursement
401(k) matching
Paid time off
Parental leave
Pay
Base salary range for this position is $133,900.00 - $181,200.00 USD annually.
Schedule
Full-time position.