Sr Business Mgmt Analyst (US)

Work Location: Overland Park, Kansas, United States of America. 40 hours per week.

About the role

The Sr Business Management Analyst provides specialized business management guidance and support for a functional area and implements policies, processes, and initiatives to meet business management, strategy, and governance objectives. May provide complex reporting, analysis, and assessments at the functional or enterprise level.

• Works independently as the senior analyst/subject matter expert and may coach and educate others.
• Considered a subject matter expert within a given area.
• Oversees and/or independently performs tasks from end to end.
• Focus on short to medium-term issues (e.g., monthly-quarterly).

Responsibilities

Customer Accountabilities

• Provides specialized business management-related advice and support to management/leadership and respective teams with industry, external, and internal awareness; understands trends, identifies issues and opportunities, and provides recommended action to management.
• Leads the implementation of initiatives in support of the overall business/function strategy.
• Manages a set of business management work activities requiring coordination across multiple areas.
• Supports/manages the integrated implementation of policies, processes, procedures, and changes across multiple functional areas.
• Provides subject matter expertise and/or input to projects/initiatives as a representative for the area of specialization; participates in identifying, designing, testing solutions, and supporting implementation activities.

Shareholder Accountabilities

• May develop and provide complex reporting, analysis, and assessments at the functional or enterprise level.
• Develops and delivers presentations/communications to management or broader audiences.
• Adheres to internal policies/procedures and applicable regulatory guidelines; contributes to the review of internal processes and activities and assists in identifying potential opportunities to improve operational efficiencies.
• Identifies variances and contributes to the analysis, due diligence, and implementation of initiatives and/or business operations within defined areas of responsibility.
• Supports development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency, and effectiveness.

Employee/Team Accountabilities

• Continuously enhances knowledge/expertise in own area.
• Keeps current on emerging trends/developments and grows knowledge of the business, analytical tools, and techniques.
• Prioritizes and manages own workload to deliver quality results and meet assigned timelines.
• Supports a positive work environment that promotes service to the business, quality, innovation, and teamwork.
• Identifies and recommends opportunities to enhance productivity, effectiveness, and operational efficiency.
• Establishes effective relationships across multiple business and technology partners, program, and project managers.
• Participates in knowledge transfer within the team and business units.

Requirements

• Undergraduate degree.
• 5+ years of relevant experience.

Preferred Qualifications

• Bachelor’s degree or equivalent professional experience in business, finance, technology, operations, product support, project management, or a related field.
• 3+ years of experience with FIS or other banking technology vendor platforms.
• Professional certifications in business analysis, Agile, project management, payments, treasury management, risk, or financial services.
• Comfort operating in a hybrid, matrixed environment with evolving priorities, tight timelines, and high-visibility deliverables.
• Direct experience supporting TD eTreasury or similar commercial online banking platforms.
• Knowledge of Treasury Management client onboarding, servicing, implementation, training, and support models.
• Experience supporting platform upgrades, customer migrations, authentication or token replacement initiatives, fraud-prevention campaigns, or digital banking modernization programs.
• Familiarity with issue escalation, self-identification processes, operational risk reviews, procedure management, control documentation, and internal governance routines.
• Experience creating customer-facing communications, training guides, knowledge center content, FAQs, release notes, meeting materials, and executive updates.
• Ability to analyze issues, customer pain points, service trends, data points, and operational impacts to support recommendations and practical improvements.
• Proficiency with Microsoft Office, SharePoint, Teams, Excel, PowerPoint, Jira, Confluence, ServiceNow, or similar collaboration, reporting, documentation, and project tracking tools.
• Excellent written and verbal communication skills.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Continuous (67-100%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Occasional (1-33%)
• Sitting: Continuous (67-100%)
• Standing: Occasional (1-33%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Never (0%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Never (0%)
• Crawling: Never (0%)
• Climbing: Never (0%)
• Reaching overhead: Never (0%)
• Reaching forward: Occasional (1-33%)
• Pushing: Never (0%)
• Pulling: Never (0%)
• Twisting: Never (0%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Pay

$72,280 - $108,160 USD per year. TD is committed to providing fair and equitable compensation opportunities. Base pay may vary based on skills, experience, job-related knowledge, geographic location, and other business and organizational needs.

Benefits

TD offers a Total Rewards package that includes:

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward/recognition programs.

About TD

TD is one of the world's leading global financial institutions and the fifth-largest bank in North America by branches/stores. We serve over 27 million households and businesses in Canada, the United States, and around the world. TD is committed to being a leader in client experience, fostering a respectful workplace where diverse perspectives are valued, and everyone has fair opportunities to grow.

• Regular development conversations, training programs, and a competitive benefits plan to support colleagues both at work and at home.
• Access to an online learning platform and mentoring programs to unlock future opportunities.
• Training and onboarding sessions to ensure success in new roles.