Sr Business Intelligence Analyst Operations - McLean, Virginia

About the role

Collect, analyze, and derive insights from Operations data across various platforms (CRM system, call center platform, various data environments, etc.), translating those insights into value-add KPIs, dashboards, and reports. Support the modernization & development of analytical reporting solutions and drive the adaptation of the existing capabilities. Write efficient and optimized queries, develop prototypes, and deliver reports to help decision makers. Help the business understand how members interact with PenFed as their financial institution, interact with their financial products, what drives member behavior, and how data can support decision making.

Responsibilities

• Work with the business and departments to gather complex and unique business requirements, and translate this into data and reporting needs
• Apply various types of data visualizations to interpret findings and develop recommendations
• Create written reports, presentations, and visuals that effectively summarize findings and support recommendations
• Work with business leadership to identify potential areas of analysis and strategic direction
• Develop and maintain reporting for all Contact Center, Financial Center and Service & Support or Enterprise Document Management, sales and volume metrics
• Assist in daily/weekly/monthly/annual individual and unit performance management reporting as well as scorecard creation
• Monitor, track and report trends and their impact on business objectives
• Design, develop and maintain reports, ad hoc queries and analytical tools
• Collaborate with business intelligence and data scientists in other divisions / departments within the organization to pursue shared goals and deepen understanding
• Have/develop a comprehensive and deep understanding of the data we maintain, foster learning with colleagues using analytical tools and applications to broaden data accessibility, advance our proficiency/efficiency in understanding and using the data appropriately
• Understand the business needs of cross-functional stakeholders, ideate, and make recommendations for appropriate reports and analyses
• Mentor/train junior level analysts

Qualifications

• Bachelor's Degree in Business, Data Science, Computer Science or a related field
• Strong/Advanced knowledge in a programming/querying language (e.g., SQL)
• Minimum of 5 years of experience in a data warehouse/cloud-based data environment
• Minimum of 5 years of Financial Services experience (Banking/Credit Union preferred)
• Demonstrated data, data governance, and analytics expertise
• Advanced proficiency in Business Intelligence platforms and data visualization tools (e.g., Tableau, PowerBI)
• Advanced experience with collecting business requirements and translating those into reporting/insights
• Experience with data integration and ETL tools
• Experience using Python or other analytics languages

Pay

Anticipated starting salary range: $69,000.00 - $129,862.00. This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval, and an individual performance based annual bonus.

Benefits

• Comprehensive health, dental, and vision plans
• Paid time off
• Paid parental leave, care support, and fitness center access
• 401(k) match
• Employee loan discounts
• Fully paid life and disability coverage
• Education assistance
• Community involvement and volunteer opportunities