Sr. Business Analyst/Scrum Master

Responsibilities

• Partner with client stakeholders and product owners to clarify business objectives, technical needs, and project priorities.
• Translate complex business and technical requirements into clear user stories, acceptance criteria, functional requirements, and supporting documentation.
• Facilitate requirement-gathering sessions, story mapping, backlog refinement, sprint planning, standups, retrospectives, and other Agile ceremonies.
• Work with product owners and delivery teams to prioritize the backlog, build roadmaps, and ensure stories meet the team’s definition of ready.
• Break down complex initiatives into smaller, executable pieces of work.
• Serve as a liaison between client stakeholders, product owners, developers, quality assurance teams, and other technical and non-technical partners.
• Identify risks, issues, dependencies, gaps, and delivery impediments and proactively drive them toward resolution.
• Collaborate with project teams and leadership to develop estimates, timelines, and potential solution approaches.
• Communicate project status, risks, and next steps clearly to clients and internal leadership.
• Support desk checks, ad hoc testing, user acceptance testing, and post-production validation as needed.
• Quickly learn new client environments, industries, systems, and business processes.

Requirements

• At least 6 years of experience as a Business Analyst, Technical Analyst, Scrum Master, Project Manager, or in a similar technology delivery role.
• Hands-on experience working throughout an Agile software development lifecycle.
• Direct experience personally leading Scrum ceremonies rather than only participating in them.
• Extensive experience writing user stories, acceptance criteria, and functional requirements.
• Prior proven ability to break down complex business or technical problems into clear, manageable components.
• Experience working directly with clients, product owners, or senior business stakeholders.
• Ability to build strong client relationships and become a trusted, go-to resource.
• Experience working in fast-paced environments with shifting priorities and tight deadlines.
• Strong written, verbal, facilitation, and interpersonal communication skills.
• Able to explain technical concepts to non-technical audiences.
• Able to manage multiple priorities and work independently without significant oversight.
• Demonstrated ability to identify problems, take initiative, and move work forward without waiting for direction.

Preferred

• Certified ScrumMaster or comparable Scrum certification.
• Agency, consulting, professional services, or other highly client-facing experience.
• Experience supporting multiple clients, industries, projects, or technology environments.
• Working knowledge of Jira and Confluence.
• Experience documenting non-functional requirements involving security, scalability, performance, accessibility, or SEO.
• Experience coaching team members and improving Agile delivery practices.