Sr. Business Analyst - People Strategy & Analytics

About the role

This is a critical role on Team Truth, part of People Strategy & Analytics (PS&A) in HR. The position offers great visibility to a wide spectrum of senior leaders and the chance to set intent within a range of analytically-driven HR priorities. The successful candidate will leverage strong analytical skills—including manipulating and exploring historical data and industry benchmarks—to identify root causes behind organizational health shifts, optimize performance targets, and use storytelling to help chart a course forward for Capital One. This role is an opportunity to be creative and innovative by natively incorporating AI tools into daily work, ensuring data quality, and telling a clear, audience-tailored data-driven story.

As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line in a collaborative environment that values your insight, encourages new responsibility, promotes continuous learning, and rewards innovation.

Responsibilities

• Identify business challenges and opportunities for improvement, using analysis to make strategic or tactical recommendations.
• Perform modeling and analytics to assist new product and pricing strategies for various lending products.
• Support direct-to-consumer marketing efforts for select products and strategic intent for products distributed through the retail channel.
• Build targeted insights to inform the design and development of new customer experiences and breakthrough technology concepts.
• Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
• Apply problem frameworks, develop hypotheses, test and analyze solutions, scope operational feasibility, lead implementation efforts, and develop monitoring plans.
• Work closely with colleagues across Capital One, including IT, Sales, Operations, Finance, and others to drive improvement in quality, volume, service, and profitability.

Qualifications

Basic Qualifications

• At least 2 years of professional experience performing analysis.
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field).
  • A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field) or an MBA with a quantitative concentration.

Preferred Qualifications

• Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• 1+ years of experience in statistical model building.
• 1+ years of experience in market research.
• 1+ years of experience in SQL querying.
• 2+ years of experience in business analysis.
• 1+ years of experience in consulting.

Skills

• Strategic and analytic orientation with a proven track record of decision-making and problem-solving based on analytics.
• Strong quantitative skills, complemented by conceptual thinking.
• Strong business judgment, leadership, and integrity with a tenacious, aggressive, yet responsible approach to business.
• Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills.
• Clear results orientation with an intense focus on achieving both short and long-term goals.
• Ability to drive and execute an agenda in an uncertain and fluid environment.
• Proven ability to thrive in a fast-paced, entrepreneurial, and dynamic environment. Previous consulting experience is a plus.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• McLean, VA: $111,200 - $126,900 for Sr. Business Analyst
• Richmond, VA: $101,100 - $115,400 for Sr. Business Analyst

Candidates hired to work in other locations will be subject to the pay range associated with that location. The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.