Sr. Business Analyst

About the role

The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service.

Responsibilities

• Serve as a frontline escalation resource for ambiguous, cross-team, or higher-risk analysis needs, converting unclear asks into decision-ready requirements and stakeholder-aligned outcomes.
• Expertly gather and translate complex business needs into precise functional specifications, user stories, and comprehensive documentation utilizing diverse elicitation techniques.
• Ensure all deliverables align with project scope and organizational goals and are actionable for technical teams.
• Mentor Business Analysts through lightweight coaching and structured peer review to improve the clarity, completeness, and usability of Business Analyst deliverables, reducing rework and increasing consistency.
• Support onboarding of new Business Analysts by accelerating adoption of team standards, terminology, and expectations.
• Provide operational support to the Business Analyst Supervisor by serving as the first-line resource for Business Analyst questions, deliverable reviews, and issue triage, and by escalating trends and recurring risks with clear recommendations.
• Reinforce an ITSM-aligned governance mindset within Business Analyst work by promoting traceability, decision attribution, disciplined change awareness, and separation of duties through coaching, review, and consistent standards use.
• Maintain clear, concise, and accurate records of work. Communicate effectively, both verbally and in writing, to ensure transparent information flow and mutual understanding across all organizational levels.
• Handle sensitive information with confidentiality and adhere to data protection protocols and agency policies.
• Proactively analyze existing business processes and systems to identify and implement optimization opportunities that drive organizational efficiency and effectiveness.
• Apply process improvement methodologies and modeling tools to visualize workflows, streamline processes, and enhance service delivery.
• Apply strong data literacy skills to analyze datasets, identify key trends, and communicate actionable, data-driven recommendations to both technical and non-technical audiences using data visualization tools.
• Provide insights that inform management decision-making.
• Develop and manage project plans, timelines, and budgets for low-to-medium complexity business analysis initiatives, ensuring on-time and on-budget delivery while proactively mitigating risks.
• Coordinate User Acceptance Testing (UAT) sessions, collaborate with Quality Assurance analysts, and ensure thorough validation of user acceptance criteria and business requirements before system implementation.
• Provide training and support to end-users on new systems, processes, or tools, ensuring smooth adoption and effective utilization, coordinating with the Learning & Development division as appropriate.
• Proactively engage with cross-functional internal teams and external vendors (such as FAST) to ensure alignment, shared success, and the achievement of project and divisional goals.
• Actively participate in and support various Innovation projects and divisional efforts, ensuring direct contribution to broader strategic objectives and transformative goals.

Requirements

• A bachelor’s degree in business administration, information systems, computer science, business analysis, statistics, or a closely related field.
• PLUS, 4 years of professional experience in business analysis, project management, or a related field.
• OR an equivalent combination of education and experience, substituting one year of paraprofessional experience in business analysis, project management, process improvement, or a related field for each year of the required education.

Qualifications

• Advanced degree in business administration, information systems, business analytics, or a related field.
• Certification in business analysis (e.g., CBAP, PMI-PBA, CCBA).
• Proven experience using Lean, Six Sigma, or other process improvement methodologies.
• Experience managing project plans, timelines, and budgets within Agile environments.
• Proficiency with business process modeling tools (e.g., BPMN, UML).
• Experience collaborating with external vendors (such as FAST) on large-scale technology or business transformation projects.
• Strong written and verbal communication skills, with the ability to convey technical information to diverse audiences and facilitate meetings, workshops, and presentations.
• Experience mentoring peers, conducting peer reviews, or supporting team-wide quality and standards initiatives.

Skills

• Data literacy
• Process improvement methodologies
• Business process modeling tools
• Collaboration with external vendors
• Communication skills
• Mentoring and coaching

Benefits

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

Pay

$75,000

Schedule

Full time