Sr. BESS Operations Engineer

Responsibilities

• Perform daily fleet health checks, tariff updates, and dispatch optimization validation.
• Diagnose and resolve performance gaps, including issues related to forecasting, tariff configuration, and control logic.
• Lead capacity testing, Measurement & Verification (M&V), and program compliance reporting (e.g., SGIP, SMART).
• Conduct root-cause analysis for hardware and software issues across the BESS stack, including PCS, BMS, DC-DC converters, transformers, and controls.
• Troubleshoot communications and telemetry issues across Modbus, DNP3, edge gateways, and cloud ingestion pipelines.
• Validate system behavior post-maintenance and during commissioning burn-in periods.
• Cook up with OEMs and vendors to escalate, track, and resolve high-impact issues with clear accountability and timely remediation.
• Maintain technical performance across a portfolio of grid-connected BESS sites participating in programs such as VDER, SGIP, SMART, CT ESS, and DSGS.

EMS, Controls & Optimization

• Analyze and improve dispatch strategies, tariff logic, and forecasting performance across the fleet.
• Support rollout of new EMS features, firmware updates, and platform releases, including regression validation and post-deployment monitoring.
• Partner with controls and software engineering teams to refine the site-level control hierarchy for reliability and performance at scale.

Cross-Functional Collaboration

• Collaborate closely with Product, Software Engineering, and Field Service teams to ensure operational requirements are reflected in product roadmaps.
• Provide clear technical insights and performance narratives to internal stakeholders, customers, and external partners.
• Train and enable internal teams to expand self-service troubleshooting and operational capabilities.

Process Improvement & Scalability

• Identify and implement process improvements that reduce manual operations and increase fleet reliability.
• Develop and maintain operational documentation, including commissioning guides, troubleshooting playbooks, and Confluence-based knowledge bases.
• Drive initiatives to enhance alerting, monitoring, and operational visibility as the fleet scales.