Sr. Benefits Consultant, Benefits Operations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We deliver insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

About the Role

The Senior Benefits Consultant, Benefits Operations serves as the operational lead for the administration and delivery of the company's health, welfare, leave of absence, retirement, and international benefits programs. This role ensures the efficient execution of benefits operations, manages vendor and carrier relationships, oversees benefits technology platforms, and leads key benefits initiatives. The position acts as the primary owner of benefits administration processes, vendor performance, Dayforce Benefits, carrier integrations, and open enrollment activities. This individual will partner closely with Human Resources, Payroll, vendors, consultants, and business stakeholders to deliver a seamless employee experience while driving operational excellence.

Responsibilities

• Benefits Operations Leadership
  • Serve as the operational lead for the administration of company-sponsored health and welfare benefit programs.
  • Oversee daily benefits operations, ensuring accuracy, efficiency, and high service standards.
  • Manage benefits administration processes including eligibility, enrollments, life events, billing, and vendor coordination.
  • Continuously evaluate and improve operational processes, controls, and employee experience.
• Leave of Absence Program Oversight
  • Oversee administration of company leave programs, including coordination with third-party administrators.
  • Monitor leave program performance and identify opportunities for process improvements.
  • Partner with HR and vendors to address escalated employee cases and operational issues.
  • Ensure consistency and effectiveness in leave administration practices.
• Dayforce Benefits Product Owner
  • Serve as the primary business owner for the Dayforce Benefits platform.
  • Lead configuration reviews, testing, system enhancements, and annual benefit setup activities.
  • Partner with HRIS, Payroll, vendors, and consultants to resolve system issues and implement solutions.
  • Manage benefits-related integrations, interfaces, and data governance.
  • Drive ongoing optimization and utilization of Dayforce capabilities.
• Open Enrollment Leadership
  • Lead annual open enrollment planning, preparation, execution, and post-enrollment activities.
  • Coordinate with vendors, carriers, consultants, HR, and communications teams.
  • Oversee enrollment testing, readiness reviews, issue resolution, and employee support.
  • Ensure successful implementation of enrollment changes and new program offerings.
• Vendor Management
  • Serve as the primary relationship manager for benefits vendors, consultants, and third-party administrators.
  • Monitor vendor performance, service-level agreements, and operational effectiveness.
  • Lead issue resolution, escalations, and corrective action plans when necessary.
  • Support vendor selection, implementation, and renewal processes.
  • Build strong partnerships that enhance service delivery and employee experience.
• Carrier Implementations and Integrations
  • Lead carrier implementation projects and ongoing integration management.
  • Coordinate data feeds, file testing, eligibility transfers, and operational readiness activities.
  • Partner with carriers and vendors to ensure accurate enrollment and eligibility data.
  • Identify and resolve integration issues impacting employees or plan operations.
• International Benefits Administration
  • Support administration of international benefits programs in Ireland, China, and Malaysia.
  • Coordinate with local vendors, brokers, consultants, and business stakeholders.
  • Monitor program administration and support renewal activities.
  • Assist with implementation of global benefits initiatives and process improvements.
• Process Design and Documentation
  • Develop and maintain benefits operational procedures, workflows, and documentation.
  • Establish standard operating procedures for key benefits processes.
  • Identify opportunities to streamline operations and reduce administrative complexity.
  • Support business continuity and knowledge management efforts.
• Benefits Communications Support
  • Support development and execution of employee benefits communications.
  • Partner with HR, vendors, and communications teams to improve employee understanding and engagement.
  • Assist with preparation of enrollment materials, employee guides, announcements, and educational content.
  • Serve as a subject matter expert for employee and stakeholder inquiries.
• Project and Program Management
  • Lead or support benefits-related implementations, vendor transitions, acquisitions, and other strategic initiatives.
  • Develop project plans, timelines, and stakeholder communication strategies.
  • Coordinate cross-functional resources to ensure successful project execution.
  • Track deliverables, risks, dependencies, and issue resolution activities.
  • Support future business initiatives impacting benefits administration and employee programs.

Requirements

• Degree or equivalent and typically requires 10+ years of relevant experience. Fewer years required if has relevant Master’s or Doctorate qualifications.

Qualifications

• Minimum Qualifications
  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • 10+ years of progressive benefits administration and operations experience.
  • Demonstrated expertise in health and welfare benefits administration.
  • Experience leading vendor management and carrier relationships.
  • Experience supporting benefits administration systems and technology platforms.
  • Strong project management and organizational skills.
  • Excellent analytical, problem-solving, and process improvement capabilities.
  • Strong communication and stakeholder management skills.
• Preferred Qualifications
  • Experience with Dayforce Benefits Administration.
  • Experience managing leave of absence programs.
  • Experience overseeing carrier implementations and benefits integrations.
  • Experience supporting international benefits programs.
  • CEBS or related professional certification.
  • Experience in a large, multi-state employer environment.

About McKesson Medical-Surgical

McKesson Medical-Surgical (MMS) is a subsidiary and publicly reported segment of the McKesson Corporation. MMS distributes medical-surgical supplies, pharmaceuticals, diagnostic equipment and supplies, along with other solutions and services to virtually every type of healthcare setting and provider outside of the traditional hospital. These markets – often referred to as Alternate Care or Non-Acute Care – include physician offices, surgery centers, long-term care providers, laboratories, home health and hospice agencies, health systems, government facilities, and online marketplaces and retailers. Alternate Care markets are growing rapidly, and MMS is proud to be a leader in this space.

With a team of approximately 8,000 employees, a network of 15 distribution centers, and approximately 900 delivery vehicles, we partner with more than 2,200 leading manufacturers and serve over 200,000 customer accounts across the U.S. Our catalog includes more than 280,000 SKUs of branded and private-label medical-surgical products – from bandages to specialty pharmaceuticals and COVID-19 tests.

Looking Ahead

McKesson has announced its intent to separate MMS into an independent company by taking it public through an initial public offering (IPO). The separation could be completed by the second half of calendar year 2027, pending market factors and regulatory approvals. This is an exciting evolution that builds on MMS’s strong foundation and proven leadership in the Alternate Care space. As a standalone company, MMS would be positioned to unlock new opportunities to innovate, grow, and lead with even greater agility and focus. We will also continue to be one of the largest medical-surgical distributors in the U.S., with over $11B in annual sales. This separation would accelerate our mission and empower us to shape a future defined by customer-centricity, bold thinking, and operational excellence.

For job seekers, it’s a unique moment to join a team that’s already making a meaningful impact and leading the way in shaping the future of healthcare delivery in Alternate Care settings – with even greater opportunity ahead as we prepare to become an independent company.

Pay

McKesson offers a competitive compensation package as part of our Total Rewards, determined by several factors including performance, experience, skills, equity, regular job market evaluations, and geographical markets. The pay range for this position is $123,000 - $205,000. In addition to base pay, other compensation such as an annual bonus or long-term incentive opportunities may be offered.

Benefits

For more information regarding benefits at McKesson, please click here.