Sr. Automation Service Engineer (Tues-Sat, 3rd shift)

Responsibilities

• Be the first line of contact for equipment support and communicate with lab users and the process development teams to solve instrumentation-related problems and issues.
• Perform maintenance, troubleshooting and repair on general laboratory equipment and automated laboratory equipment such as the Hamilton STAR and Hamilton Verso.
• Build rapport with end-users, lab supervisors, and process owners to ensure successful support and growth of the Equipment and Operations teams.
• Perform routine calibration and preventive maintenance on laboratory equipment based on their interval.
• Maintain calibration and maintenance records and ensure that documentation is complete and follows Good Documentation Practices (GDP).
• Plan and execute preventive maintenance, instruments service, repairs, and qualifications.
• Author and execute qualification reports (IQ/OQ/PQ) and maintain Preventative Maintenance records.
• Monitor PM schedule to ensure necessary equipment is properly calibrated/PM’d in a timely manner.
• Able to quickly learn new technologies and distribute information by developing SOPs, and checklists, and updating internal knowledgebase.
• Establish service level objectives and Up-Time metrics.
• Support the Process Development activities with the qualification of new or revised processes and systems.
• Recommend and implement changes to ensure ongoing high-quality performance of laboratory equipment.
• Work closely with QA and Operations teams to define QC routines.
• Train Operations technicians on conducting routine activities or basic troubleshooting.
• Provide support for NCR’s and CAPA’s that are automation and equipment related.
• Coordinate duties with other Automation Service Engineers.
• Perform other duties as assigned.

  Requirements

  • A BS degree in an engineering or related discipline, with minimum 5 years of industry experience.
  • Extensive experience in providing service and support for life science industry equipment including the Hamilton Robotics or similar liquid handlers, as well as other integrated robotic systems, analytical and process instruments.
  • Experience in performing Hamilton STAR PM, servicing Hamilton Verso, and performing metrology and calibration activities.
  • Experience working in a regulated environment (ISO 13485 and CLIA/CAP) is desirable.
  • Ability to effectively communicate and collaborate with internal and external colleagues and customers from diverse scientific, engineering, operational, and regulatory disciplines.
  • Ability to take part in an on-call rotation with after-hours and weekend response as needed.
  • Demonstrate strong independent thinking and decision making skills.
  • Good organizational, written, and verbal communication skills.
  • An analytical mindset focused on process engineering and process improvement.