Sr. Associate, Product Management - Customer Resiliency, Offers Payments

About the role

Join the Product Management team at Capital One, a leading provider of credit and financial services. Our mission is to reimagine the status quo, find value creation opportunities, and drive innovative and sustainable customer experiences through technology. The Card Customer Resiliency team is at the forefront of this mission, focusing on modernizing technology, elevating the voice of vulnerable customers, and innovating rapidly to redefine what caring for customers truly means.

Responsibilities

• Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design.
• Breakdown business epics into features and further into user stories, driving your team towards the lowest effort or Minimum Viable Product (MVP) for a valid feature test.
• Demonstrate a growth mindset by using hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs.
• Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
• Work autonomously in an agile environment to conduct research and develop features that utilize new and evolving technology.
• Collaborate with designers, technologists, data scientists, and subject-matter experts to build cutting-edge solutions that empower customers.
• Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy.
• Participate in horizontal forums to harness a network of trusted relationships among tech teams, designers, key internal stakeholders, and partner teams.
• Elevate your team’s results by articulating a succinct product roadmap to deliver business value and sharing it with stakeholders.

Requirements

• Bachelor’s degree or military experience.
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.

Qualifications

• Bachelor’s degree in computer science or engineering.
• 1+ years translating business strategy or analysis into consumer-facing digital products.
• 1+ years of experience working on core product platforms powering digital experiences.
• 1+ years working with cross-functional teams as a product owner in an agile development process.

Skills

• Intellectually curious, comfortable with ambiguity, and a hunger to learn.
• Able to communicate complex ideas clearly and influence others.
• Driven by action, organized, and able to multitask.
• Passionate about growing others and connecting with customers.
• Learns new things and exhibits humility when asking for help.
• Works well with diverse people and drives the team toward a common goal.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits designed to support your total well-being. Learn more at the Capital One Careers website.

Pay

Salaries for this role vary by location and are listed below:

• Chicago, IL: $101,100 - $115,400 for Sr. Associate, Product Management; $149,800 - $171,000 for Manager, Product Management
• Mclean, VA: $111,200 - $126,900 for Sr. Associate, Product Management; $164,800 - $188,100 for Manager, Product Management
• New York, NY: $121,300 - $138,400 for Sr. Associate, Product Management; $179,700 - $205,100 for Manager, Product Management
• Richmond, VA: $101,100 - $115,400 for Sr. Associate, Product Management; $149,800 - $171,000 for Manager, Product Management

Schedule

This role is full-time.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE), including disability/vet.