Sr. Associate Process Manager, Incident Management - Hybrid

Job Responsibilities

• Monitor performance of Enterprise Payments network; respond to technical outages impacting customers and associates through all channels
• Responds to requests from senior leadership for details and updates relating to high-severity incidents
• Engages with internal and external stakeholders to ensure round-the-clock support and health of the network
• Interfaces with technology teams to assess impacts to operations during multi-user incident events
• Supports ad hoc, enhancement, or business-wide projects either independently or through partnership with support teams
• Fosters a culture of openness, collaboration, and continuous improvement

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year of experience with data reporting and analytics
• At least 1 year of process or project management experience
• At least 2 years of experience using Google Suite

Qualifications

• Bachelor's Degree or military experience
• At least 1 year of experience supporting, partnering, and interacting with internal business partners
• At least 2 years of experience with access management or incident management
• At least 2 years of experience with reporting and analytics
• At least 2 years of process or project management experience
• At least 3 years of experience using Google Suite
• BPM Certification

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

Pay

Salaries for this role vary based on location and full or part-time status, and are subject to change. For more information, please refer to the job posting.

Schedule

This role is hybrid, requiring 3 days per week in the office and the remaining 2 days working remotely.