Sr. Associate, Operations & Strategy

About the Role

Strive is seeking a highly motivated, strategic, and detailed-oriented individual for the Sr. Associate, Operations & Strategy. This role is responsible for supporting the market operations teams through continual process improvement and program management with a focus on scalability and execution. This position reports to the Sr. Director, Market Operations and will partner closely with the Sr. Manager, Market Operations.

Responsibilities

• Supports Market Leaders by successfully navigating a matrixed environment to address operational issues and answer related questions.
• Collaborates with multiple internal teams to ensure a cohesive, streamlined approach to market provider and patient engagement activities, including but not limited to initiating and leading coordination efforts around various patient engagement activities.
• Project manage provider engagement activities, working closely with various internal & external teams to develop strategy and tactically execute.
• Conducts strategic analysis to identify potential risks and opportunities related to engagement activities and provides recommendations for improvement.
• Effectively pulls in and coordinates multiple internal resources to support engagement initiatives, optimizing efficiency and productivity.
• Develops and creates comprehensive slide decks for presentations, conveying complex information clearly and compellingly.
• Implements quality improvement initiatives, monitors performance indicators, and ensures adherence to standards and protocols to enhance market outcomes.
• Works cross-functionally to help design and implements new standard operational processes and process improvements into the Market, adapting to market-specific factors.
• Acts as a resource person to administrative team, department managers, and clinical staff on any issues that may come about including but not limited to: IT issues, patient concerns, general administrative questions.
• Creates structure around complex ambiguous problems and translates market needs to leadership.

Minimum Qualifications

• Bachelor's degree in business, marketing, or related field.
• 2+ years of experience in consulting, business operations, operations, and/or with a high-growth healthcare organization.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency
• Ability to travel and be onsite to meet business needs.

Preferred Qualifications

• Experience in provider communications.
• Project management experience.
• Experience in managing multiple diverse priorities and requirements.
• Depth of knowledge of the healthcare sector (renal care experience preferred).
• Proficient in PowerPoint, Excel, Word, and Microsoft Applications.

About You

• Proven ability to work with a team and coordinate across many moving functions and workstreams.
• Entrepreneurial spirit and comfort in ambiguity; desire to be a self-starter.
• Strong interpersonal, cross-functional communication and organizational skills.
• Excellent relationship building skills with the ability to influence change.
• Excited to work in a fast-paced environment with constant change.
• Ability to think across multiple dimensions of a business (Clinical, Technology, Business, Operations).
• Ability to analyze complex situations and provide strategic solutions.

Benefits

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

Pay

Annual Salary Range: $74,000 - $90,000. Final compensation will be determined based on location, experience, and qualifications.