Sr. Associate Manager, Franchise Engagement

About The Job

Taco Bell is seeking a Manager, Franchise Technology Engagement to lead franchise engagement operations across the Digital & Technology organization.

Responsibilities

• Lead franchise engagement operations across the Digital & Technology organization.
• Serve as a key connector between Taco Bell Technology, franchise organizations, Operations, PMO, and cross-functional business partners to drive alignment, communication, governance, and operational transparency across the D&T portfolio.
• Operationalize franchise engagement processes and manage the communication cadence, governance forums, and stakeholder alignment activities that support major technology initiatives impacting 8,000+ Taco Bell restaurants across the U.S. market.
• Navigate fast-paced cross-functional environments with multiple stakeholders, priorities, and dependencies.
• Translate complex technology portfolio updates into clear and actionable franchise-facing content.
• Lead franchise technology engagement activities, including governance forums, communication cadences, stakeholder alignment activities, and operationalization of franchise engagement processes.
• Partner with PMO, Operations, Product, Engineering, and D&T leadership teams to develop and deliver franchise-facing communications and engagement materials.
• Manage strategic communication and presentation development for FRANMAC meetings, Technology Governance forums, and cross-functional leadership discussions.
• Coordinate franchise engagement readiness activities for major technology initiatives, ensuring communications, stakeholder alignment, and supporting materials are prepared and delivered effectively.
• Support continuous improvement of franchise engagement workflows, governance processes, and operational routines that improve transparency, consistency, and organizational alignment across the D&T portfolio.
• Develop executive-ready presentations, reporting, briefing materials, and communication content that support Digital & Technology leadership engagement with franchise and cross-functional stakeholders.

Requirements

• 6+ years of experience in business operations, program coordination, franchise engagement, communications, or related business and technology roles.
• Experience supporting cross-functional governance processes, stakeholder communications, or enterprise operational routines across multiple teams and business functions.
• Strong experience developing executive presentations, strategic communications, reporting, and leadership materials for senior stakeholder audiences.
• Hightly organized with the ability to manage multiple priorities, timelines, communication cadences, and stakeholder requests in fast-paced environments.
• Experience supporting restaurant operations, franchise organizations, retail technology, or multi-unit operational environments preferred.
• Bachelor’s degree in Business, Communications, Technology, or related field, or equivalent years of experience.

Qualifications

• Work-Hard, Play-Hard Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, carwash, Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• Salary Range: $133,700 - $157,300 + eligible bonus + benefits

Benefits

• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name

Pay

Salary Range: $133,700 - $157,300 + eligible bonus + benefits

Schedule

Work-Hard, Play-Hard Hybrid work schedule and year-round flex day Friday