Jobs · Sales · New York

Sr Associate -Digital Portfolio Management

American Express · New York, NY · 4 wk ago
HybridSalesFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real content. We need to parse the job description. First, there is a paragraph about "How we serve our customers..." etc. That's likely "About the role" or maybe "About the role" is not explicit but we can treat as "About the role". The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections appear. The posting includes: - Intro paragraph: "How we serve our customers..." (maybe "About the role"). - Then "How will you make an impact in this role? As Senior Associate - Digital Product Ops, you will lead critical workstreams..." That's also role description. - Then "Responsibilities" heading (explicit). Under that bullet list. - Then "Qualifications" heading (explicit). Under that bullet list (some paragraphs). Also includes "Minimum Qualifications:" etc. - Then "Leadership Skills" repeated (maybe part of Qualifications). Actually after Qualifications there is "Leadership Skills" repeated bullet list (same as earlier). Might be duplicate. - Then "Employment eligibility to work with American Express in the United States is required..." That's maybe a note; could be part of Qualifications or separate but not a heading. - Then "About Us" paragraph. - Then "About The Team" paragraph with benefits list. - Then "For a full list of Team Amex benefits, visit our Colleague Benefits Site ." - Then EEO boilerplate etc (to remove). - Then "We back our colleagues..." etc (maybe part of About Us/Team). - Then "Amex Flex" etc. - Then "US Job Seekers - Click to view the “ Know Your Rights ” poster." etc (boilerplate to remove). - Then "The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors." This is Pay info but no actual range given; it's placeholder. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Here they say "The below represents the expected salary range..." but they didn't actually give a range. So it's placeholder; we should NOT create a Pay section. - No schedule info given. - Benefits: they list benefits under About The Team: "Competitive base salaries, Bonus incentives, 6% Company Match on retirement savings plan, Free financial coaching..., Comprehensive medical..., Flexible working model..., 20+ weeks paid parental leave..., Free access to global on-site wellness centers..., Free and confidential counseling support..., Career development and training opportunities". That's substantive benefits. So we should include a Benefits section. - Also there is "About Us" and "About The Team" maybe we can combine into "About the role" or "About Us". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could have About the role (intro), Responsibilities, Qualifications (maybe combine Requirements and Qualifications?), Skills (maybe leadership skills), Benefits. We need to avoid repeating content. We must preserve all substantive information. Let's extract substantive content: Intro paragraphs: 1. "How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex." 2. "How will you make an impact in this role? As Senior Associate - Digital Product Ops, you will lead critical workstreams in the strategic Authorizations Modernization Program (AMP) to transform AXP’s authorization business process and platforms from legacy mainframe to modern distributed cloud native design. You will work with cross-functional program/project teams to ensure the desired results are achieved, actively overseeing journey delivery, testing and migration. This role requires strong organizational, problem-solving and stakeholder leadership skills and should have the ability to influence across multiple levels of leadership. The incumbent must work well in a dynamic, sophisticated environment and under deadline pressures and be able to coordinate the efforts of a large agile team. The incumbent will work closely with a wide array of Strategy, Product & Technology teams, as well as partner in areas such as Servicing, Non-Risk, and Operational Risk." That's role description. Responsibilities bullet list (under "Responsibilities"): - Support the Program Management Office, including planning and coordinating activities, through all phases of the software delivery life cycle for the migration of journeys from CAS to AMP. - Lead journey progress for Credit, Non-Risk & Platform journeys. - Drive clear, transparent program communications using dashboards and status reports. - Partner with key stakeholders in Product & Solution Management to document and track Capabilities & Features. - Build and leverage relationships with key project stakeholders across multiple lines of business. - Identify gaps in existing processes and implement improvements. - Be an influencer and a self-starter with the ability to lead the program without the need for explicit direction. Qualifications (under "Qualifications"): - Minimum Qualifications: Experience in the Credit or Fraud Risk domain, having executed transformational or change management roles. - Experience in delivering large and complex projects in matrixed organizations and interacting with teams across all lines of defense. - Strong problem-solving skills: ability to see the big picture while focusing attention on critical details. - Demonstrated ability to successfully manage multiple priorities under pressure. - Excellent Microsoft Suite skills (i.e., PowerPoint, Excel, Word). - Ability to lead informed technical discussions with engineering teams within and outside the Risk organization. - Bachelor's Degree in business administration, computer science, engineering, or a related technical discipline is preferred. - SAFE, Project Management Professional (PMI) or equivalent Project Management certification is preferred. - Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority. - Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged. - Ability to communicate key risks to colleagues, business partners, and senior leaders. - Strong verbal and written communication skills. - High energy, an optimistic attitude, and a good sense of humor. Then there is a repeated "Leadership Skills" block (same as above). We should not duplicate; we can treat that as part of Qualifications/Skills. Since we have a Skills heading possible, we could put those relationship/influence etc under Skills. But the Qualifications already includes those. To avoid duplication, we can combine. But we need to follow instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Qualifications; we might also have Skills (maybe separate). However the posting includes "Leadership Skills" which could be under Skills. But we already have many skill-like items in Qualifications. To avoid thin sections, we could merge Skills into Qualifications or just have Qualifications and maybe Skills if we have distinct content. The "Leadership Skills" block repeats exactly the same items as some in Qualifications (relationship and influence management skills, self-confident, ability to communicate key risks, strong verbal/written communication, high energy, optimistic attitude, good sense of humor). So it's duplicate; we can ignore duplicate. Thus we can have Qualifications section containing all those bullet points. Now Benefits section: list as bullet points. About Us and About The Team: we could combine into About the role? Actually About the role is more about the role description; About Us and About The Team are about company culture and benefits. Since we already have Benefits separate, we could have an "About the role" section containing the intro paragraphs (the first two paragraphs). Then maybe an "About Us" section? But the instruction only gave examples; we can use other headings if needed? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Safer to stick to those. So we can put the company culture description under About the role? Might be odd but acceptable. Or we could omit About Us/About The Team if not covered by those headings. However we need to preserve all substantive information; we cannot drop it. So we need to include it somewhere. Perhaps we can treat "About Us" as part of "About the role" (makes sense: describing the role context). Or we could create a separate heading like "About the company" but not in list; risk of being considered not following instruction? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The "e.g." implies those are examples; we can use other headings if needed, but better to stay within those. However we have no heading for company overview; we could put it under About the role as a preamble. Thus final HTML:

About the role

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role? As Senior Associate - Digital Product Ops, you will lead critical workstreams in the strategic Authorizations Modernization Program (AMP) to transform AXP’s authorization business process and platforms from legacy mainframe to modern distributed cloud native design. You will work with cross-functional program/project teams to ensure the desired results are achieved, actively overseeing journey delivery, testing and migration. This role requires strong organizational, problem-solving and stakeholder leadership skills and should have the ability to influence across multiple levels of leadership. The incumbent must work well in a dynamic, sophisticated environment and under deadline pressures and be able to coordinate the efforts of a large agile team. The incumbent will work closely with a wide array of Strategy, Product & Technology teams, as well as partner in areas such as Servicing, Non-Risk, and Operational Risk.

Responsibilities

  • Support the Program Management Office, including planning and coordinating activities, through all phases of the software delivery life cycle for the migration of journeys from CAS to AMP.
  • Lead journey progress for Credit, Non-Risk & Platform journeys.
  • Drive clear, transparent program communications using dashboards and status reports.
  • Partner with key stakeholders in Product & Solution Management to document and track Capabilities & Features.
  • Build and leverage relationships with key project stakeholders across multiple lines of business.
  • Identify gaps in existing processes and implement improvements.
  • Be an influencer and a self-starter with the ability to lead the program without the need for explicit direction.

Qualifications

  • Experience in the Credit or Fraud Risk domain, having executed transformational or change management roles.
  • Experience in delivering large and complex projects in matrixed organizations and interacting with teams across all lines of defense.
  • Strong problem-solving skills: ability to

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