Sr. Associate, Benefits - Health & Welfare
About the role
The Sr. Associate, Benefits – Health & Welfare is a key member of the Benefits Services team responsible for the accurate and timely administration of Health & Welfare benefits for New York Life employees and agents. This role manages a broad range of benefit administration activities, including eligibility, contributions, payroll deductions, agent benefits, benefit earnings, COBRA subsidies, appeals, executive life insurance payments, and complex or escalated benefit cases. The Sr. Associate works closely with internal partners and external benefit vendors to research and resolve issues, maintain accurate benefit data, and deliver a high-quality experience to employees and agents. The position operates in a fast-paced, high-volume environment and requires strong ownership, attention to detail, sound judgment, and the ability to manage multiple priorities and deadlines.
Responsibilities
- Administer employee and agent benefit eligibility, contributions, enrollments, terminations, refunds, and related transactions.
- Manage weekly Health & Welfare benefit deduction files, using Excel to analyze and reconcile data, investigate variances, and coordinate corrections.
- Prepare and coordinate benefit statements and related communications associated with changes in an employee’s job or employment status.
- Manage Health & Welfare appeals, COBRA subsidy administration, and Executive Life Insurance benefit payments, including documentation, and processing.