Sr. Assistant, Customer Service

Description & Requirements Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate. The Opportunity As a Customer Service Representative you will represent Smurfit WestRock and serve as a critical liaison between customers, sales, and operations teams. You will be the first point of contact for customers, setting the tone for the Smurfit WestRock experience. In this role, you will manage ongoing relationships with multiple customers and sales teams while leveraging your knowledge of products, logistics, production planning, and inventory management. You may also take the lead on broader or more complex projects and provide guidance and training to junior team members. At Smurfit WestRock, you will be empowered to grow and develop through a strong culture of learning, equipping you with the tools needed to perform at your best and deliver exceptional customer service. How You Will Impact Smurfit WestRock Represent Smurfit WestRock’s values and deliver excellent service in every interactionFacilitate quotes and provide pricing supportCreate new item specifications and manage project setupsManage customer accounts by processing orders and inquiries, reviewing production demand, and ensuring delivery requirements are metProactively monitor order activity and inventory levels, identifying and communicating potential issuesCoordinate outside purchases for services and materials related to customer projectsProduce customized reports and share relevant data with customersSupport quality initiatives by documenting customer issues and partnering with the Quality Manager to research and resolve concerns What You Need To Succeed High school diploma or GED required (Associate or Bachelor’s degree preferred)5+ years of customer service or related experience, preferably in a manufacturing environmentBroad knowledge of operational procedures and systemsStrong mentoring and coaching abilities, with a willingness to take on additional responsibilitiesCustomer-focused mindset with a commitment to delivering excellent serviceExcellent communication, collaboration, and problem-solving skillsEagerness to learn and grow within your area of expertiseStrong organizational and time management skillsAbility to thrive in a fast-paced, team-oriented environmentAbility to work independently with minimal supervisionProficiency in navigating multiple systemsFlexibility to travel occasionally to the Blue Springs location What We Offer Corporate culture based on integrity, respect, accountability, and excellenceComprehensive training with numerous learning and development opportunitiesAn attractive salary reflecting skills, competencies, and potentialA career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.