Sr. AR Dispute Analyst (South Area)

What We Expect

The first 3 letters in workplace safety are Y-O-U!

ESSENTIAL JOB FUNCTIONS

• Reviews disputed AR balances and engages branch and region management to expedite resolution of outstanding payments.
• Participates in monthly branch and region accounts receivable meetings with collectors, and branch and region management.
• Calls on large and delinquent accounts when escalated and/or appropriate.
• Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR when escalated and/or appropriate.
• Collaborates with general managers and account managers when action items by them are needed.
• Drives resolution to problematic billing by regularly teaming up with the Billing Supervisors for problem solving, leading to long term solutions.
• Supports the frontline collector, upon escalation, in discussing with a Branch Manager for the issuing of suspension of services notice (“Hold Letters”) and final demand letters to non-paying customers.
• Supports the frontline collector in the preparation of legal packages for placement with attorneys.
• Ensures packages contain all necessary documentation to improve the company’s success rate in collecting outstanding payments.

EDUCATION & EXPERIENCE

• Bachelor’s degree in business, finance, or related field preferred; equivalent combination of education and experience required.
• Exposure to management consulting, private equity, or similar roles preferred.
• Experience working in an environment responsible for delivering strategic initiatives preferred.
• At least (3) years related experience with business-to-business customer interactions and/or training in collections.
• Elevator industry or service-related field experience.
• Ability to read and interpret business contracts, technical procedures and government regulations.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.

What We Offer

• Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered Medical, dental, and vision coverage.
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
• Additional benefits include:
• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents.

Contact

To apply to a position, please click on the Apply Now button. For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com