Sr. Application Systems Specialist - STARLIMS (Functional)

How You Make An Impact (Job Accountabilities)

• Partner with laboratory, quality, manufacturing, and business users to understand LIMS needs, analyze current-state and future-state workflows, identify process improvement opportunities, and document business requirements.
• Build strong relationships with business partners and serve as a trusted functional point of contact for LIMS-related needs.
• Translate business and laboratory requirements into clear functional specifications, process flows, user stories, acceptance criteria, and solution documentation.
• Work closely with the internal LIMS programmer and other technical resources to clarify design intent, support development, and ensure delivered solutions meet business expectations.
• Support LIMS continuous improvement projects and new site implementations.
• Participate in discovery, fit/gap analysis, solution design, configuration decisions, reporting/data needs, implementation planning, training support, deployment readiness, cutover, and post-go-live support.
• Create or support testing activities for LIMS changes. Create or support test plans, test scripts, regression testing, UAT scenarios, defect tracking, validation support, business signoff, and release readiness activities.
• Provide production support for LIMS applications. Triage incidents and service desk tickets, diagnose issues, coordinate root cause analysis, document resolutions, communicate impacts to business partners, and participate in after-hours support as needed.

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

• Bachelor’s degree in Computer Science, Information Systems, Business, Laboratory Science, Chemistry, Engineering, or a related field required.
• Minimum of 7 years of experience as a business analyst, functional consultant, application analyst, systems analyst, or similar role supporting enterprise business applications. Preferred Experience includes 5+ years of hands-on STARLIMS or similar LIMS (LabWare, SampleManager, LabVantage, etc.) experience, including requirements gathering, functional design, testing/UAT, support, and enhancement delivery.
• Experience supporting laboratories, quality, manufacturing, product testing, R&D, or related business processes.
• Experience working directly with business users to analyze workflows, document requirements, and implement process/system improvements.
• Experience writing functional specifications, process flows, user stories, test scripts, acceptance criteria, and support documentation.
• Experience collaborating with application developers, programmers, database resources, infrastructure teams, vendors, and managed service providers.
• Basic SQL experience for data analysis, troubleshooting, validation, and issue investigation.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to communicate complex information to both technical and non-technical audiences.
• Strong business relationship management skills.
• Ability to manage multiple priorities, projects, support issues, and enhancement requests.
• Understanding of incident, problem, change, release, and service management processes.
• Ability to work independently under general supervision and use sound judgment to resolve complex issues.
• Ability to work in a fast-paced environment with competing priorities.
• Strong documentation skills, including process documentation, support procedures, functional specifications, and training materials.

Preferred Knowledge And Skills

• Experience with LIMS configuration, administration, workflows, reports, or master data.
• Experience supporting LIMS upgrades, enhancements, integrations, or site deployments.
• Experience with SAP QM or related quality management processes.
• Experience with laboratory instruments, data capture, reporting tools, middleware, or enterprise integrations.
• Experience with Agile delivery methods, DevOps practices, Jira, Azure DevOps, or similar tools.
• Experience with validation, audit readiness, data integrity, security, and controlled change management practices.
• Experience creating end-user training materials or supporting training sessions.
• Familiarity with Office 365 tools, including Word, Excel, Outlook, Teams, SharePoint, and PowerPoint.