Sr. Application Engineer- Planogram & Space Planning Systems

POSITION SUMMARY: The Senior Application Engineer – Planogram & Space Planning Systems is responsible for the technical administration, support, integration, enhancement, and delivery of enterprise planogram and space planning applications. This role serves as the primary IT owner for planogram platforms and related integrations, ensuring system stability, data integrity, performance, and alignment with business objectives. The ideal candidate possesses hands-on experience implementing and supporting retail space planning applications and can effectively partner with Merchandising, Category Management, Space Planning, Store Operations, Data Management, and external vendors. While this is primarily a technical role, success requires a strong understanding of planogram processes, product hierarchy structures, floor planning, assortment strategies, and retail master data. This individual will participate in solution design, application architecture, integrations, vendor management, production support, and continuous improvement initiatives across the merchandising technology landscape. Key Responsibilities Application Engineering & Support Serve as the technical owner for enterprise planogram and space planning applications.Provide Level 2 and Level 3 application support for production issues, user requests, and system defects.Monitor application health, identify root causes, and implement corrective actions.Manage software upgrades, patches, releases, and platform maintenance activities.Configure application settings, security roles, workflows, and system parameters.Develop and maintain technical documentation, support procedures, and knowledge articles. Solution Delivery Participate in the implementation and expansion of planogram and space planning platforms.Translate business requirements into technical designs and solution specifications.Collaborate with vendors, architects, developers, and infrastructure teams on system enhancements.Lead technical testing activities, including unit testing, integration testing, and user acceptance support.Support deployment planning and release management processes. Integration & Data Management Design, support, and troubleshoot integrations between planogram applications and enterprise systems including:Product Information Management (PIM)ERP platformsMerchandising systemsInventory and replenishment systemsData warehouses and reporting platformsSupply chain planning solutionsAnalyze and resolve interface failures, data quality issues, and synchronization problems.Support APIs, ETL processes, message queues, file transfers, and batch processing solutions.Ensure data integrity across merchandising and space planning ecosystems. Technical Analysis & Troubleshooting Investigate application performance issues and implement optimization solutions.Perform root cause analysis for recurring incidents.Work closely with infrastructure, database, cloud, and network teams to resolve complex technical issues.Manage incident, problem, and change activities following ITIL best practices.Participate in on-call support as required. Business & Vendor Collaboration Partner with Space Planning, Merchandising, and Category Management teams to understand operational requirements.Provide technical consultation on platform capabilities and enhancement opportunities.Coordinate with software vendors regarding support cases, upgrades, and product roadmap initiatives.Act as the IT subject matter expert for planogram and space planning technology. Required Qualifications Education Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related field. Experience 10+ years of experience supporting enterprise retail applications.7+ years of experience implementing, supporting, or administering planogram and space planning software solutions.Experience troubleshooting production application issues in complex enterprise environments.Experience supporting third-party SaaS and on-premise software platforms. Technical Skills Experience with one or more of the following: Blue Yonder Space Planning (JDA)345RELEX SpaceSymphonyAI Retail PlanningSimilar planogram management platforms Strong knowledge of: SQL and relational databasesREST APIs and web servicesETL and data integration processesBatch processing and file-based integrationsAzure or AWS cloud platformsApplication monitoring toolsVersion control and deployment practicesITIL support processes Preferred Qualifications Experience in the retail, sporting goods, outdoor, grocery, or specialty retail industries.Knowledge of merchandising systems and retail master data structures.Experience working with Azure Data Factory, Power BI, or enterprise integration platforms.Experience with Agile delivery methodologies.ITIL Foundation, Azure, AWS, or related certifications. TRAVEL REQUIREMENTS: n/a PHYSICAL REQUIREMENTS: Regularly completes computer work and sits. Occasionally walks and stands. Seldomly or never lifts up to 50lbs. INDEPENDENT JUDGEMENT: Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! MedicalDentalVisionHealth Savings AccountFlexible Spending AccountVoluntary benefits401k Retirement SavingsPaid holidaysPaid vacationPaid sick timeBass Pro Cares FundAnd more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com. Bass Pro Shops