Sr Application Analyst Certified - EPIC Radiant

FLSA Status: Exempt

About the Role

The Senior Application Analyst position is responsible for expert-level support and configuration of assigned applications. This role assists, trains, and supports customers and junior analysts with the operation and administration of systems, and mentors more junior analysts. The Senior Application Analyst works with customers at all levels to enhance their understanding of available tools, improving operational efficiencies. This position proactively manages and troubleshoots issues within related IT teams, manages change, and ensures high-level administration of applications for quality delivery and availability. The role also contributes to the department's mission, provides budget projections, and supports project management.

Responsibilities

People

• Acts as liaison between work teams and departments.
• Facilitates team and client meetings and delivers informative, well-organized presentations.
• Serves as role model and mentor to other team members through both formal and informal methods.
• May train newly onboarded or more junior team members.

Service

• Facilitates working group sessions with relevant departments to identify and drive requirements to improve business processes.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Sets customer expectations, prioritizes tasks, and delivers solutions on time.
• Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
• Manages customer expectations and deliverables through meetings, phone calls, presentations, and written reports.

Quality/Safety

• Oversees and monitors multiple large-scale projects within multiple functional departments.
• Establishes project plans and objectives to ensure goal attainment within defined parameters.
• Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.
• Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders including customers and management.
• Creates custom solutions or advanced configuration options to solve operational or workflow issues.

Employees in Sr. Application Analyst Certified positions are prohibited from engaging in any outside employment, consulting, contracting, or advisory work for any healthcare organization, technology vendor, or consulting firm that uses, supports, implements, or evaluates the Epic EHR system. This restriction applies during active employment to protect confidential system architecture, proprietary build, workflow design, and protected health information. Employees must disclose and obtain written approval for any secondary employment to avoid potential conflicts of interest.

Finance

• Coordinates and provides problem resolution, technical analysis, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.
• Applies project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines.

Growth/Innovation

• Seeks out opportunities to remain relevant with regard to current and leading technologies.
• Evaluates and recommends technologies for growth and long-term planning.
• Partners with team members to support a learning environment.
• Seeks opportunities to lead or facilitate IT and business initiatives across IT.
• Participates in professional development.
• Completes Individual Development Plan (IDP).

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or related field, or experience working as a licensed clinical or certified IT professional. An additional four years of experience may substitute for the degree.
• Five years’ experience in IT, clinical, or business workflow.
• Experience supporting large-scale clinical, ancillary, or business environments.
• Required certification if appropriate to assigned application (e.g., Epic). Epic certification must be maintained within 6 months.

Skills

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform essential functions, especially regarding patient or employee safety or security.
• Ability to effectively communicate with patients, physicians, family members, and coworkers in a customer service-focused manner.
• Expert ability and skill to troubleshoot system problems and engineer expert solutions with IT customers and vendors.
• Expert technical skills to support multiple applications and projects simultaneously.
• Strong knowledge of project management methodologies and ability to apply them to large-scale system implementations.
• Strong knowledge of multidisciplinary clinical or business information systems.
• Demonstrated leadership skills.
• Proactive in all areas of responsibility.

Schedule

• On-call during emergencies (e.g., disaster, severe weather events).
• May require travel within the Houston Metropolitan area.
• May require travel outside the Houston Metropolitan area.

Work Attire

• Business professional attire required.