Sr. APeX Application Analyst - Willow Ambulatory

Responsibilities

• Leads and / or conducts the planning and implementation of clinical software, hardware, operating systems and / or distributed clinical information systems at all levels of complexity and scope.
• Advises peers or manages improvements in optimization and improved functionality.
• Works on highly-complex initiatives to perform advanced analyses of patient care workflow and processes in various clinical departments, and to plan, develop, and define information technology solutions for improved system integration, functionality, and outcomes.
• Contributes to new and innovative workflows to improve operational efficiencies.
• Demonstrates efficiency and independence in complex projects while working autonomously with negligible direction from Supervisor and/or Manager.
• Serves as a technical leader, conducting in-depth analysis and documentation of system specifications and identifying process changes as a result of system upgrades and new releases.
• Leads teams and committees in developing highly-complex project plans, and provides senior staff and management with guidance and recommendations for improvements in quality, efficiency, and functionality.
• Leads the development of new projects at high levels of complexity and broad scope.
• Functions as a resource to resolve systems analysis and testing issues.
• Works to resolve technical challenges, as well as interpersonal and / or team performance issues in regards to development.
• Designs and conducts user training in complex clinical information system workflows and processes, hardware and / or operating systems with broad scope.
• Troubleshoots complex issues of broad scope with clinical software, hardware, operating systems and / or distributed clinical information systems.
• Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors.
• Develops, collaborates and implements new functionality, testing, workflows, processes, system designs or developments as needed.
• Captures and analyzes performance data, and produces substantive reports and analyses for management use.
• Seeks improvements in services. Consults with clinicians, using feedback to improve use of technology for the clinical and business users.
• Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges.
• Documents issues and develops / communicates plans to address.

Qualifications

• Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.
• PharmD degree
• Minimum 5 years of relevant work experience or equivalent combination of education and experience
• Epic Willow Ambulatory Application Certification
• Broadly encompassing or highly In-depth knowledge of 1-2 areas of focus in retail/specialty pharmacy.
• Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels.
• Advanced written and verbal communications skills, to convey highly-technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner.
• Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use.
• Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends.