Sr. Analyst, Training Enablement

Supports knowledge management and training across the Triage function, ensuring accuracy, consistency, and accessibility of knowledge assets to drive process adoption and ticket deflection initiatives. Reports to Manager, Process Enablement.

Responsibilities

• Supports knowledge management and training across all Oracle EBS modules covered by the Triage team, including Manufacturing, Supply Chain, Finance, and Services domains.
• Ensures alignment with global standards and consistency across all modules.
• Owns the structuring and updating of knowledge content, translating new functional and technical solutions into logical and coherent documentation.
• Maintains and governs SOPs, user guides, and FAQs.
• Coordinates knowledge base updates with ERP Second Level Support teams.
• Interfaces with Business Process Enablement Lead and Process Enablement Specialists to collect inputs on knowledge needs and content gaps.
• Coordinates with ERP Second Level Support on the IT side to ensure knowledge base updates are accurate and timely.
• Keeps informed on newly identified solutions, recurring ticket patterns, and tool enhancements requiring training updates.
• Identifies knowledge gaps and develops targeted training content to reduce recurring user errors.
• Delivers structured user training and refresh sessions, including onboarding of new users (process & system orientation).
• Supports ticket deflection through proactive knowledge enablement and user education.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
• 2–4 years in knowledge management, process documentation, or training support.
• Experience in Oracle EBS or business process support environments.
• Strong written and verbal communication skills in English; other languages are a plus.
• Clear communication and instructional capability to translate complex functional and technical solutions into user-friendly documentation and training materials.
• Analytical thinking and attention to detail to identify knowledge gaps, assess content accuracy, and track training effectiveness metrics.
• Proficiency with knowledge management systems and documentation tools (e.g., ServiceNow, SharePoint, SOP creation tools, training delivery platforms).
• Understanding of Oracle EBS modules and functional processes across multiple business domains.

Travel Requirements

10% travel required.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics, and ongoing services to enable vital applications to run continuously, perform optimally, and grow with business needs. The company solves challenges in data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and operates in more than 130 countries.

Vertiv is an Equal Opportunity/Affirmative Action employer. Employment is contingent upon legal authorization to work in the United States without sponsorship for current or future needs.