Sr Analyst/Systems (SCADA)

About the role

The Senior Analyst/Systems (SCADA) provides technical leadership and task-level guidance for the design, development, implementation, and lifecycle support of SCADA and other OT/ICS application platforms, in accordance with Southwest Gas (SWG) standards, cybersecurity policies, and operational practices. This role supports, installs, configures, and maintains SCADA and Historian systems used in a regulated natural gas distribution environment.

Responsibilities

• Lead efforts in determining application functionality, security, recovery and integration requirements, and planned user interaction by working with support group, project management, and/or business area personnel; understand external and internal business context.
• Analyze alternatives using SWG methodology (cost/benefit, risk, etc.); determine implementation schedules.
• Lead and perform research and evaluation of product and service alternatives for topics assigned (including I/S tools) using appropriate methodology and document recommendations; include vendor business and cost analysis as appropriate.
• Design the use of complex application software functions and options, and document interfaces and planned utilization of user access tools
• Design complex SWG custom applications
• Absorb and support mission-critical 24×7 operational systems in a regulated environment.
• Systems Testing and IT Implementation experience
• Project Management experience
• Utilities experience
• Excellent analytical skills and a sense of urgency
• Experience working with cross-functional teams
• Experience with process mapping
• Organized with the ability to work in a dynamic, rapidly changing environment and the ability to manage multiple tasks and projects at once
• Exceptional verbal and written communication skills
• Experience with and passion for implementing change and continual improvement
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Provide service to I/S customers
• Review or prepare application or infrastructure component specifications and development plan, and assure cost-effectiveness, compatibility with I/S architectures, and compliance with security/control and technology recovery practices, gaining approvals when appropriate
• Provide input to Service Level Objectives and to backup/restore and security/controls designs
• Lead or participate in problem diagnosis and resolution on a timely basis; participate in "post-mortem" reviews as assigned
• Lead or participate in the analysis, prioritization and development of change requests, upgrades and patches, and maintenance actions; assure appropriate coordination, communication and approval
• Provide on-call support
• Review or maintain assigned I/S records
• Participate in technology recovery and departmental emergency management planning, rehearsals and execution
• Plan, participate in or review the configuration, testing and implementation of complex application components (package or custom) needed to implement documented requirements (modules; parameters; inquiry and reporting; application security; integration; other)
• Plan and review appropriate levels of application or infrastructure testing, including preparation of test plans, scripts, data and expected results as appropriate
• Complete the turnover of tested application or infrastructure items and related documentation for production use
• Cook up and deliver formal communications to I/S and business areas
• Develop and utilize I/S Policies and Practices
• Develop, maintain and ensure effective use of I/S policies, practices, methodology, standards and tools for applications, technical, operations, or security/control topics as assigned
• Continually identify opportunities for improvement in departmental practices and procedures, and participate in developing and implementing them
• Develop I/S organization and skills – Lead or Perform
• Design, conduct and participate in the delivery of training for I/S personnel
• Be a source of knowledge and expertise in one or more functional and/or technical topics; prepare briefings and research reports as appropriate
• Gain appropriate knowledge of the business processes and organization in the areas being supported
• Control I/S activities and costs
• Participate in negotiating and renewing product and service contracts, and monitor performance against contract terms; maintain relationships with assigned suppliers

Requirements

• Strong expertise in SCADA/ICS environments, preferably within natural gas, energy, or other critical infrastructure industries.
• Advanced troubleshooting and analytical skills across SCADA applications, databases, operating systems, and OT communications.
• Ability to support mission-critical 24×7 operational systems in a regulated environment.
• Systems Testing and IT Implementation experience
• Project Management experience
• Utilities experience
• Excellent analytical skills and a sense of urgency
• Experience working with cross-functional teams
• Experience with process mapping
• Organized with the ability to work in a dynamic, rapidly changing environment and the ability to manage multiple tasks and projects at once
• Exceptional verbal and written communication skills
• Experience with and passion for implementing change and continual improvement
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes

Qualifications

• Minimum Qualifications: Five to seven years of relevant work experience and a bachelor’s degree in a related field from an accredited university, or equivalent combination of education and experience sufficient to successfully perform the essential job responsibilities. Industry recognized certification(s) relevant to responsibilities are preferred.
• Knowledge, and understanding of IT/OT network and platform infrastructure.

Skills

• Strong expertise in SCADA/ICS environments, preferably within natural gas, energy, or other critical infrastructure industries.
• Advanced troubleshooting and analytical skills across SCADA applications, databases, operating systems, and OT communications.
• Ability to support mission-critical 24×7 operational systems in a regulated environment.
• Systems Testing and IT Implementation experience
• Project Management experience
• Utilities experience
• Excellent analytical skills and a sense of urgency
• Experience working with cross-functional teams
• Experience with process mapping
• Organized with the ability to work in a dynamic, rapidly changing environment and the ability to manage multiple tasks and projects at once
• Exceptional verbal and written communication skills
• Experience with and passion for implementing change and continual improvement
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes

Benefits

At Southwest Gas, we offer a comprehensive benefits package designed to support you and your family. This includes:

• Health insurance
• Retirement savings plans
• Vacation and sick leave
• Paid time off
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee assistance programs
• Professional development opportunities
• Work-life balance initiatives

Pay

SALARY DETAILS Las Vegas & Texas: $95,248.00 - $142,871.00

Schedule

Regular and predictable attendance is a condition of employment and is an essential function of the job.