Sr. Analyst, Shield Device Ecosystem & Lifecycle Management

Responsibilities

• Support planning, launch, and lifecycle management activities for Shield-connected devices and ecosystem experiences
• Aid with device ecosystem integrations, retail readiness, accessory planning, and go-to-market execution for new device initiatives
• Partner with Product, Technology, Operations, Customer Experience, Sales, Marketing, and external vendors to support successful device delivery and ecosystem coordination
• Analyze device performance, customer insights, operational metrics, and business trends to identify opportunities for optimization and growth
• Support lifecycle initiatives including upgrade strategies, break/fix analysis, device performance management, and customer experience improvements
• Create reporting, business cases, executive presentations, and operational analysis to support strategic and operational decision-making
• Coordinate cross-functional alignment and execution across multiple device, integration, and customer experience initiatives

Qualifications

• Bachelor’s Degree or equivalent experience
• Generally requires 3–5 years of related experience
• Experience supporting device operations, product lifecycle management, ecosystem integrations, go-to-market execution, or connected home initiatives
• Strong analytical, organizational, and problem-solving skills
• Experience with forecasting, business analysis, operational reporting, or launch coordination preferred
• Excellent communication and cross-functional collaboration capabilities
• Ability to manage multiple priorities in fast-paced and evolving environments
• Strong proficiency in PowerPoint, Excel, and Word
• Experience within connected home, broadband, smart home, device ecosystem, or consumer technology categories preferred