Sr. Analyst, Pro Integrated Commerce Onboarding

Req195262 Position Purpose The Senior Analyst is part of the Pro Integrated Commerce (PIC) team within the Pro Digital Experiences organization. This role supports day-to-day operations of our integrated commerce business across multiple workstreams based on evolving business priorities, team needs, and capacity. Responsibilities will include managing and triaging incoming requests, vetting customers, supporting customer onboarding, customer profile management, and other operational processes essential for growing the business. The Senior Analyst will apply strong analytical and data-driven skills to evaluate operational performance, identify trends and root causes, and uncover opportunities to improve efficiency, processes, and the customer experience. This role will develop knowledge across team processes to provide flexible support and team coverage while partnering with business and technology teams to resolve issues, manage dependencies, and drive work through completion. Key Responsibilities 30% e-Procurement customer onboarding support and execution 25% Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization25% Produce documents for teams and leadership to review and utilize10% Deliver presentations to teams and executive leaders and sponsors10% Build skills and knowledge including self-development, team knowledge and customer (internal and external) knowledge Direct Manager/Direct Reports Reports to Manager/Sr. ManagerThis position has no direct reports Travel Requirements Typically requires overnight travel less than 10% of the time. Physical Requirements Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications Must be eighteen years of age or older.Must be legally permitted to work in the United States. Preferred Qualifications 2+ years professional working experience successfully implementing process improvements in a corporate setting 2+ years of customer onboarding, implementation, operations, account support, or similar experience Ability to confidently deliver presentations to customers and internal team membersProficiencies with order processing systems, Microsoft office suite, Salesforce, or similar CRM Experience in eProcurement or 3rd-party integrationsProcess-oriented with excellent communication and presentation skillsAbility to prioritize tasks/objectives with strong organizational and analytical skillsExperience developing complex technology solutions and performing analysis on feature requirements against system capabilitiesClear and articulate communication style to partner collaboratively across multiple departments with a consultative approach to assess and solve business problems for internal and external customers. You must build cross-department relationships to further business requirement definitions. Must be successful in a team environment and drive collaborative work initiatives Minimum Education The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education No additional education Minimum Years Of Work Experience 3 Preferred Years Of Work Experience No additional years of experience Minimum Leadership Experience None Preferred Leadership Experience None Certifications None Competencies Analytical Mindset: Ability to prepare and deliver insights and recommendations based on analysesCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesCommunicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesCustomer Focus: Building strong customer relationships and delivering customer-centric solutionsDrives Vision & Purpose: Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverablesInterpersonal Savvy: Relating openly and comfortably with diverse groups of peopleManages Complexity: Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skillsOrganizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamicsSituational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situation Apply End Date: 10/16/2026