Sr Analyst, Global Customer Service

About the role

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Responsibilities

• Analyze complex data sets to identify trends, patterns, and insights
• Develop and maintain reports, dashboards, and other visualizations to communicate findings
• Develop and maintain advanced data models and algorithms to drive business insights
• Use statistical and machine learning techniques to analyze and interpret data
• Design and develop key performance indicators (KPIs) and tracking reports to assist in the management of service and/or operations organization
• Work collaboratively with cross-functional stakeholders, serving as a key liaison between teams
• Investigate and address internal and external customer concerns and recommend solutions to improve employee and customer satisfaction
• Extrapolate and analyze data to inform decision-making and drive business decisions
• Collaborate with stakeholders to ensure alignment of needs and requirements
• Implement quality protocols and procedures to ensure compliance and adherence to governmental and regulatory requirements
• Provide data and analytics to inform decision-making and drive business decisions
• Responsible for providing support for ad-hoc analysis and special projects

Requirements

• Ace or Bachelor’s degree preferred or relevant work experience
• 3-5 years of experience in data analysis, business analysis, or a related field
• Strong analytical and problem-solving skills
• Previous experience in a customer-facing role
• Knowledge of medical products or the healthcare industry
• Proficient with data analysis and reporting tools (e.g., Excel, DAS, Cognos)
• Proficient with data preparation, data visualization, and specialized/advanced business intelligence tools (e.g., Power BI, Tableau, Snowflake)
• Familiar with ERP systems (e.g. JDE, SAP)
• Experience with customer relationship management (CRM) software (Salesforce)
• Experience in data mining software (e.g., Celonas)
• Excellent communication, interpersonal, and problem-solving skills

Qualifications

• Bilingual or multilingual skills are a plus
• Ability to collaborate and communicate effectively on complex topics with non-technical stakeholders
• Ability to work in a fast-paced environment and handle multiple priorities
• Functional knowledge of Microsoft Office
• Ability to learn and adapt to new systems, processes, and products
• Strong attention to detail and accuracy
• Ability to work a flexible schedule, including evenings and weekends (as needed)

Skills

• Data analysis and reporting tools (e.g., Excel, DAS, Cognos)
• Data preparation, data visualization, and specialized/advanced business intelligence tools (e.g., Power BI, Tableau, Snowflake)
• ERP systems (e.g. JDE, SAP)
• Customer relationship management (CRM) software (Salesforce)
• Data mining software (e.g., Celonas)

Benefits

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $80,000 - $110,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Pay

The estimated base salary for this position is $80,000 - $110,000 annually.

Schedule

Flexible schedule, including evenings and weekends (as needed).