Sr. Analyst, Enterprise Analytics & Data Science

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

About the role

Responsible for working cross-functionally to collect data and develop models to determine trends utilizing a variety of data sources. Retrieves, analyzes, and summarizes business, operations, employee, customer, and/or economic data to develop business intelligence, optimize effectiveness, predict business outcomes, and support decision-making. Involved with numerous key business decisions by conducting analyses that inform our business strategy. This may include:

• Impact measurement of new products or features via normalization techniques
• Optimization of business processes through robust A/B testing
• Clustering or segmentation of customers to identify opportunities for differentiated treatment
• Deep-dive analyses to understand drivers of key business trends
• Identification of customer sentiment drivers through natural language processing (NLP) of verbatim responses to Net Promoter System (NPS) surveys
• Development of frameworks to drive upsell strategy for existing customers by balancing business priorities with customer activity

Has in-depth experience, knowledge, and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Responsibilities

• Support the end-to-end delivery of digital experiments across the Digital Sales and Service ecosystem of the residential Comcast Cable business, including our Xfinity website, IVR (Integrated Voice Response), Xfinity Assistant (virtual assistant), mobile apps, and platforms.
• Proactively identify, prioritize, and conduct analyses that drive meaningful change on key objectives established by senior Comcast leadership.
• Synthesize actionable insights by joining together large data sets from across the company and applying appropriate analytical techniques.
• Communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to Comcast executives and decision-makers.
• Work with business leaders and stakeholders to understand data and analysis needs and develop technical requirements.
• Determine the relevancy of data and identify alternative data sources as needed to ensure analytics requested by business stakeholders can be completed.
• Analyze large, complex data to determine actionable business insights using self-service analytics and reporting tools.
• Query disparate big data platforms such as Teradata, SQL Server, Hadoop, and AWS.
• Combine data as needed from disparate data sources to complete analysis.
• Identify key business drivers and insights by conducting exploratory data analysis and hypothesis testing.
• Promote and evangelize a culture of excellence, data-driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork.
• Stay current with emerging trends in analytics, statistics, and machine learning and apply them to business challenges.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to understand our Operating Principles and make them the guidelines for how you do your job:

• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors, and our communities.

Requirements

• Bachelor’s Degree (while possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience)
• 5-7 years of relevant work experience

Skills

• Experimentation
• Exploratory Data Analysis (EDA)
• Big Data
• Curious Mindset
• Analytics

Benefits

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most. That’s why we provide an array of options, expert guidance, and always-on tools that are personalized to meet the needs of your reality – to help support you physically, financially, and emotionally through the big milestones and in your everyday life.