Sr Analyst - Decision Analytics | Customer Experience

About the Role

Responsible for creating and developing solutions for business problems using data mining and analytics. Leverages innovative analytical techniques to uncover patterns and trends in data. Utilizes data visualizations to implement and socialize actionable and implementable insights with business partners, including marketing, sales, and supply chain.

Responsibilities

• Partners with internal and external stakeholders to develop and manage data logistics, including data transfers, data structures, and business rules to enable project execution.
• Oversees the utilization of data modeling/analysis techniques to mine systems and applications for knowledge and information that support the enhancement of business processes.
• Builds, deploys, and maintains data support tools, metadata inventories, and definitions for database file/table creation.
• Deploys analytical solutions to business problems.
• Reviews quality assurance/quality control data and project output for accuracy.
• Presents findings to key internal and external stakeholders and communicates key findings and recommendations.
• Creates compelling presentations that provide actionable insights and recommendations.
• Manages multiple projects concurrently and prioritizes and monitors project timelines and scopes.
• Identifies key barriers/core problems and applies problem-solving skills to deal creatively with complex situations.
• Troubleshoots and resolves complex problems, making decisions under conditions of uncertainty, sometimes with incomplete information.
• Independently performs assignments with instruction limited to expected results, determining and developing an approach to solutions.
• May oversee the completion of projects and assignments, including planning, assigning, monitoring, and reviewing progress and accuracy of work, evaluating results, etc.

Qualifications

Typically requires a BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR an MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.

Work Environment

• Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position with frequent opportunity to move about; on rare occasions, there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.