Sr. AI Software Engineer

About the role

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting-edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more.

Responsibilities

• Design and develop AI-powered applications and services
• Build systems leveraging LLMs, AI agents, reasoning engines, and orchestration frameworks
• Write clean, efficient, and maintainable custom code to support AI use cases
• Integrate AI services with existing software systems, APIs, and data sources
• Design prompts, workflows, tools, and guardrails for reliable AI behavior
• Optimize AI systems for performance, scalability, cost, and reliability
• Collaborate closely with product, design, and engineering teams to deliver end-to-end solutions
• Debug and resolve complex issues across AI logic, application code, and infrastructure
• Rapidly adapt to new AI capabilities, platforms, and evolving requirements
• Define and implement evaluation strategies to measure AI system quality, accuracy, and reliability
• Design systems that are resilient to prompt injection, data leakage, and misuse
• Implement observability, logging, and feedback loops for continuous improvement of AI systems
• Architect data flows and retrieval strategies (e.g., RAG, context management) to support AI applications

Requirements

• Strong software engineering experience with proficiency in one or more languages such as: Python, JavaScript/TypeScript, Java, C#, Go, or similar
• Experience building AI-driven applications using modern AI platforms or APIs
• Ability to design and implement custom logic, tools, and integrations (not just out-of-the-box solutions)
• Experience working with APIs, services, and distributed systems
• Solid understanding of system design, application architecture, and software best practices
• Strong problem-solving skills and ability to operate independently
• Demonstrated flexibility and comfort working in fast-changing environments
• Clear communicator who collaborates well across teams
• Experience designing end-to-end AI systems, not just integrating APIs
• Understanding of AI system risks, including prompt injection, hallucination, and data exposure
• Experience with evaluation frameworks, testing strategies, or quality measurement for AI outputs
• Familiarity with retrieval-based systems (RAG) and context management
• 5+ years of experience in AI, machine learning, or prompt engineering, with demonstrated success in senior or lead roles
• Bachelor’s degree required in Computer Science, Engineering, Information Systems, or related field

Preferred Skills

• Experience with LLM platforms and tooling (e.g., agents, function/tool calling, orchestration frameworks)
• Familiarity with prompt engineering, evaluation, and AI safety patterns
• Experience building AI copilots, chat systems, or intelligent automation
• Knowledge of cloud platforms and deployment patterns
• Experience working in agile or startup-style environments
• Experience working in regulated or enterprise environments with security, compliance, or governance requirements

Physical Role Requirements

• Be seated at a computer intermittently for up to eight hours a day
• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Sitting for long periods of time while using office equipment such as computers and phones
• Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment

Pay

This role pays between $140k to $185k, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

Benefits

• Insurance for medical/pharmacy, dental, vision, life, and disability
• Weight loss and smoking cessation programs
• Matching 401(k)
• Ability to participate in our employee stock purchase plan

Travel: Up to 20%