Sr. Account Manager- Service/Repair (Westchester or Poughkeepsie, NY)

About the role

TK Elevator is currently seeking an experienced Sr. Account Manager- Service/Repair in Westchester or Poughkeepsie, NY. Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.

Responsibilities

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants.
• Develops capital plans for customers to address their short- and long-term building needs.
• Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information.
• Prepares repair job proposals by estimating labor and other job costs using estimating software program.
• Prepares service contract bids and reviews blueprints and surveys equipment when necessary.
• Receives and responds to written and oral questions related to quoted repairs and service contracts.
• Monitors the status of current service contracts and resolves outstanding issues.
• Contacts service customers regarding contract renewal prior to contract expiration and advises of price increases if appropriate.
• Demonstrates technical knowledge of beneficial H-Power features and determines customer needs and develops sales strategies to communicate H-Power modernization offerings.
• Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline.
• Assists in A/R collection efforts to ensure prompt payment from customers and conducts customer follow-up on all proposals.
• Visits project sites when necessary and works with operations department to ensure customer’s needs and deadlines are being met.
• Partner with operations team to negotiate the Scope of Work (SOW), as well as collaborate with contract administrator, sales support and legal as required.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 1 year of business-to-business sales experience is required.
• Strong attention to detail with proactive follow-up skills.
• Demonstrated success in a fast-paced environment.
• Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues.
• Excellent time management, organizational, and presentation skills.
• Salesforce experience (preferred).
• Ability to read and interpret architectural and/or blueprint/drawings (preferred).

Benefits

• Medical, dental, and vision coverage.
• Flexible spending accounts (FSA).
• Health savings account (HSA).
• Supplemental medical plans.
• Company-paid short- and long-term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life and AD&D coverage.
• Optional spouse and dependent life insurance.
• Identity theft monitoring.
• Pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with company match.
• 15 days of vacation per year.
• 11 paid holidays each calendar year.
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave.