Account Manager - Commercial Insurance (Construction/Contractors)

About The Role

We are seeking insurance professionals with 5 to 10+ years of commercial insurance experience and an active P&C license for current and future opportunities within our Account Management career path. Multiple experience levels are considered, including Account Manager, Senior Account Manager, and Senior Account Executive. The Commercial Lines Account Management team manages and retains client relationships, supports new business opportunities, delivers exceptional service, and ensures operational excellence across an assigned book of business. As team members advance, responsibilities expand from account servicing and renewal management to technical leadership, strategic client consulting, business development, and team oversight.

Book Focus: Construction, Contractors

Account Manager

Primary Purpose

Manage an assigned book of business by providing day-to-day client service, supporting account retention efforts, coordinating policy administration activities, and ensuring accurate and timely execution of service deliverables.

Responsibilities

• Client Service & Account Administration
  • Respond to client service requests and inquiries.
  • Process policy changes, endorsements, billing requests, and claims support.
  • Conduct coverage analysis and assist clients with policy-related questions.
  • Maintain positive client relationships through responsive service.
• Renewal & Retention Management
  • Manage policy expirations and renewal timelines.
  • Gather underwriting information and prepare renewal submissions.
  • Support renewal marketing efforts and proposal development.
  • Assist with account retention initiatives.
• Operational Excellence
  • Maintain agency management systems and carrier/vendor platforms.
  • Ensure account documentation is accurate and complete.
  • Monitor activity and suspense systems to ensure timely completion of tasks.
  • Follow company policies, procedures, and compliance requirements.
• Financial Management
  • Assist with accounts receivable monitoring and collection efforts.
  • Resolve billing and payment issues as needed.
• Professional Development
  • Maintain technical insurance knowledge and industry awareness.
  • Participate in continuous improvement initiatives.
  • Demonstrate company values and a commitment to client service excellence.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Senior Account Manager

Primary Purpose

Manage a complex book of business while serving as a technical resource and workflow leader for the account management team. Provide guidance on complex service matters and support operational excellence across the department.

Responsibilities

In addition to Account Manager responsibilities:

• Technical Leadership
  • Serve as a subject matter expert for insurance products, coverages, and account management processes.
  • Provide guidance on complex client service, coverage, billing, and claims issues.
  • Support escalation resolution and risk management discussions.
• Team Leadership & Coordination
  • Direct daily account management workflows and priorities.
  • Monitor team workloads and service standards.
  • Coordinate activities to meet quality, productivity, and service expectations.
  • Communicate proactively regarding workload, priorities, and operational challenges.
• Mentorship & Development
  • Share technical expertise and best practices with team members.
  • Support training and development initiatives.
  • Promote process improvements and operational efficiencies.

Qualifications

• 5+ years of account management experience or 7+ years of insurance industry experience.
• Active insurance license.
• Advanced knowledge of insurance brokerage operations.
• Demonstrated leadership, mentoring, and problem-solving skills.
• CIC or equivalent designation preferred.
• High School Diploma or equivalent.

Senior Account Executive

Primary Purpose

Provide strategic leadership for a complex portfolio of clients by coordinating marketing, servicing, risk management, and sales activities. Serve as a trusted advisor to clients, Producers, and account teams while driving retention, growth, and client advocacy efforts.

Responsibilities

In addition to Senior Account Manager responsibilities:

• Strategic Client Leadership
  • Manage executive-level client relationships.
  • Conduct client meetings and strategic business reviews.
  • Prepare and present account summaries, risk management recommendations, and coverage strategies.
  • Serve as the primary advisor on complex insurance and risk management matters.
• Business Development & Growth
  • Identify cross-sell and up-sell opportunities.
  • Support Producers in new business development and client retention efforts.
  • Negotiate and close new business opportunities and renewals.
  • Develop growth strategies within assigned accounts.
• Producer Partnership
  • Act as the primary communication liaison between Producers and account teams.
  • Coordinate strategic account planning and execution.
  • Support sales and marketing initiatives.
• Advanced Technical & Account Management
  • Lead complex renewal and marketing processes.
  • Conduct loss run analysis and evaluate underwriting information.
  • Negotiate coverage terms, conditions, and pricing.
  • Oversee binding, issuance, billing, delivery, and servicing activities.
  • Manage complex policy forms, endorsements, contracts, audits, certificates, evidences, and cancellations.
• Team Leadership & Decision Making
  • Exercise independent judgment and discretion in client and business decisions.
  • Direct account team activities to ensure service standards and deadlines are achieved.
  • Lead problem-solving efforts for highly complex client situations.

Qualifications

• 8+ years of insurance industry experience or 10+ years of client relationship, sales, or marketing experience.
• Active insurance license.
• CIC or equivalent professional designation required.
• Strong strategic consulting, negotiation, and relationship management skills.
• Demonstrated success managing complex client portfolios.
• Excellent communication, delegation, leadership, and customer advocacy skills.
• High School Diploma or equivalent.

Benefits

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

Pay

The expected pay range for this position is $60,000 - $115,000 annually, depending on role, experience, relevant skills, and geographic location.

Individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Remote work requires a dedicated, distraction-free workspace and is not a substitute for childcare, elder care, or other personal responsibilities during working hours.