Sr. Account Manager - Health Plans

About the Role

Navitus Health Solutions is seeking a Sr. Account Manager to join our team! The Sr. Account Manager will be part of an account team that values our client relationships and operational excellence and will play an integral role as the face of our organization to clients daily. The Sr. Account Manager will be responsible for leading projects and operational ownership for some of our most complex and strategic client accounts. The Sr. Account Manager will be responsible for the operational execution of client strategies and plan design and serve as the voice of the customer cross-functionally throughout the organization. Through operational expertise, the Sr. Account Manager will be able to advise clients and co-workers on plan design considerations and opportunities for improvement.

Responsibilities

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
• Supports more complex, high-profile, and strategic books of business.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best-in-class customer service and benefit solutions delivered efficiently and effectively.
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
• Drives internal resolution to open action items.
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.
• Analyzes any new or revised client requirements to ensure accuracy and feasibility.
• Makes decisions regarding the resolution of member and client issues.
• Provides clients with system support and collaboration tools.
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support, and other tasks as needed.
• May require participation in conference calls, attendance at meetings, or travel outside of normal business hours.
• Other duties as assigned.

Qualifications

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience, required.
• 2+ years of account management experience with increasing levels of responsibility, or equivalent relevant experience from another role, required.
• 5+ years of experience in a customer service role required.
• Knowledge of pharmacy benefits management, insurance, or health care industry required.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Pay

USD $71,716.00 - USD $86,405.00 /Yr.

Schedule

M-F 8am-5pm

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

Remote Work Notification: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.