Sr Account Manager - Boston
Calling all innovators - find your future at Fiserv. We're a global leader in Fintech and payments, moving money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers millions of times daily—quickly, reliably, and securely. From credit card swipes to mobile payments and ATM withdrawals, we're involved.
About the role
The Account Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to assigned clients. You will manage and develop operational relationships, requiring an in-depth understanding of the client’s business, goals, strategies, and industry trends.
Responsibilities
- Develop and manage operational and technical relationships through in-person visits and phone calls to execute the account plan.
- Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit.
- Provide various levels of reporting on accomplishments and in-process activities.
- Influence and work cross-functionally on critical initiatives, including incident response, process improvement, and standard operating procedures.
- Maintain compliance with system audits, client profile updates, and administrative duties to meet legal and contractual obligations.
Requirements
- High School Diploma or equivalent experience.
- 3+ years’ experience in customer service.
- Ability to travel up to 20%.
Qualifications
- Bachelor’s degree (preferred).
- Project Management experience (preferred).
- Enterprise problem prevention and resolution experience (preferred).
- Ability to make independent decisions, exercise good judgment, and manage complex issues (preferred).
Pay
Salary Range: $54,500.00 – $116,000.00. These pay ranges apply to employees in Massachusetts, California (excluding Sunnyvale), and the District of Columbia. Pay ranges for other states may differ. Commission-eligible employees may earn additional commissions under the Fiserv Sales Compensation Plan.