Sr Account Manager

About The COOL Company

The COOL company believes in creating a win-win environment where everyone benefits. They are committed to providing a better experience for users, publishers, franchisees, and advertisers through innovation, advanced AI, and cutting-edge advertising technology.

COOL Media products include DCO & Creative Automation, Franchise & Multi-Location, Media & Attribution, Publisher Experiences, and Supply-Side Platform. The company is also developing COOL AI, a next-generation advertising platform that automates the media journey using AI.

The COOL company is a proud 7x recipient of the Inc 5000 list of America's fastest-growing private companies, a 2x recipient of Deloitte's Fast 500, recognized on Crain's New York Fast 50 list, and awarded as one of AdWeek's Top 10 Fastest Growing Solution Providers globally.

The COOL company's core values are Creative, Open-minded, and Optimistic. They believe in providing autonomy and creativity, embracing open feedback, and challenging the status quo.

About the Role

The COOL company is seeking a proactive and strategic Sr. Account Manager to join their Publisher Success Team. This role is central to driving partner satisfaction, optimizing performance, and ensuring seamless onboarding, integration, and retention of publishers.

Responsibilities and Duties

• Serve as the primary account owner for a portfolio of partners, ensuring strong relationships, performance growth, and retention.
• Oversee full-funnel partner management—onboarding, integration, launch, QA, and ongoing optimizations.
• Collaborate cross-functionally with internal teams (Ad Ops, Tech, Finance, Product, and Sales) to deliver a smooth and impactful experience throughout the publisher lifecycle.
• Provide strategic guidance on monetization opportunities and growth.
• Maintain thorough documentation for onboarding processes, partner status, and account plans.
• Track and support revenue growth by collaborating with the Demand, Sales, and Ad Ops teams.

Professional Competencies

• 4-6 years of experience in Account Management, Partner Success, or a similar client-facing role—preferably in the digital advertising/Ad Tech ecosystem (specifically the programmatic space).
• A well-informed view of the dynamics of cross-platform digital advertising and a deep understanding of the programmatic ecosystem.
• Excellent project management and communication skills; highly organized with the ability to juggle multiple priorities and stakeholders.
• Data-driven mindset with the ability to analyze and interpret performance metrics.
• Exceptional communication (verbal and written) and interpersonal skills—able to communicate effectively with both technical and non-technical stakeholders.
• A team player with a proactive, problem-solving approach and high attention to detail.
• Comfortable working independently in a fast-paced, remote-first environment.
• Bonus points for experience with CTV/App monetization, Supply-side tech, etc.

Cultural Competencies

• Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET.
• Player/coach mentality, willing to both execute and lead.
• Skilled at receiving and providing direct feedback.
• Collaborative mindset and great teamwork skills.
• Entrepreneurial & adaptable; great learning skills.
• Curious, research-minded, data-informed.
• Skilled at searching for possible solutions and applying them.
• Proactive communicator.
• A sense of humor and a love of online culture.
• Thrives in a start-up culture.