Sr. Account Manager

Company Overview

Our client is a boutique music merchandise company based in Los Angeles, running touring, e-commerce, and retail merchandise programs for artists. Their product was never the t-shirt. It's the expertise, the judgment, and the trust clients place in them to run their merch business better than they could run it themselves. Their clients are ambitious and often last-minute. They need someone thinking ahead of them, not behind them: a real outsourced merch team, not an order desk.

Role Overview

Senior Account Managers are the senior leadership presence our client puts in front of every client, vendor, and partner. You are not a project manager who happens to know merch — you are a merchandise expert who runs the account. This role is built around planning, strategy, and leading execution — not personally doing every task. You understand each client's vision for touring, e-commerce, retail, and overall merchandise strategy, translate that vision into a real plan, and then drive that plan across Production, Art, Operations, E-Commerce, Finance, and Touring Logistics — primarily by directing your Coordinator and coordinating with department leads. Ownership of the outcome never gets delegated, even when the task does. This is a big-time role with big-time expectations, and it's compensated like one. The commission structure and equity package reward real ownership and revenue impact — not hours spent in an inbox.

Responsibilities

• Client Strategy & Relationship Ownership — kickoffs, planning conversations, business reviews, and anything involving vision, money, or risk
• Cross-Departmental Leadership & Direction — directing your Coordinator and department leads, and stepping in the moment something needs a senior call
• Strategic Planning & Revenue Generation
• Executing on CEO-issued directives — sales goals, artist-specific incentives, or strategic initiatives — by building the plan and mobilizing the relevant internal teams to hit them
• Projections, Pricing & Margin Strategy — setting the plan and the numbers behind it: margin, pricing, order quantities, product mix
• Tour Strategy & High-Level Oversight — building and delivering a data-backed forecast, using prior tour sales, margins, and market data, before any tour merchandise line, creative direction, or production work begins
• Production & Timeline Planning (owning the plan, not the paperwork)
• e-Commerce Strategy & Oversight
• Product Development — owning non-standard or custom product builds until client approval, in partnership with Production and vendors
• High-Level Creative & Business Problem-Solving
• Brand Protection & Client Satisfaction
• Escalation Point & Final Decision-Maker — the point of escalation the second a project is off track, not the first responder to routine questions
• Owning the post-tour narrative and client conversation: what worked, what to change, and what it means for the next run
• Full accountability for the outcome, regardless of who touched the task

Qualifications

• Merchandise expertise deep enough that no one can out-think you in a conversation about a client's product mix, quantities, or pricing
• Production timelines known cold — domestic screenprints, embroidery, dyes, and international cut & sew — because you can't build a realistic plan without them
• Data-driven ordering: past sales, tour routing, venue sizes, e-commerce demand — never blind ordering
• Expert-level merchandise strategy delivered through a team you direct, not a to-do list you personally clear
• You anticipate problems before they surface, bring clarity to clients and teammates who are looking to you for it, and know how to lead — motivating the people around you to hit the bar while staying composed when things get tight
• Reachable during business hours (9:00 AM–6:00 PM PST). A genuine client emergency, such as a problem at a show or an urgent same-day issue tied to an active project, requires a response regardless of day or hour.