Sr. Account Manager

About Us

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. Headquartered in Commerce, California, FDH has operations across the Americas, EMEA, and APAC, with locations in 14 countries, more than 1,500 employees, and over 650,000 square feet of inventory space. Named a Best Places to Work in Aviation in 2024, FDH invests in driven, diverse, and experienced professionals who are naturally curious, courageous, and motivated.

Our Values

• Service First: We act with agility and intelligence to solve our partner’s most pressing needs, safeguarding trusted relationships through clear communication and unmatched follow-through.
• Respectful: We behave with dignity, fairness, and acceptance, prioritizing empathy, humility, and connection to our collective community.
• Amplifiers: We invest in driven, diverse professionals and partners, fueling entrepreneurial spirit through autonomy, authority, and a clear mission.
• Open-Minded: We communicate with intention, curiosity, and diversity of thought, challenging the status quo and innovating together.
• Accountable: We own responsibility for our outcomes, set expectations, embrace critique, and empower employees to take immediate action on challenges.

Responsibilities

• Receive and process quotes, orders, pricing, availability, shipping costs, etc.
• Communicate with customers and process RFQs, POs, Returns, and order follow-ups.
• Possess detailed product knowledge to troubleshoot customers’ needs and provide solutions.
• Create and build customer relationships via email and telephone.
• Negotiate prices with customers for potential orders.
• Effectively communicate with internal departments including Shipping & Receiving, Quality, Finance, Operations, and Purchasing.
• Recommend products and services that best fit customer needs.
• Review and accurately enter Purchase Orders (Contracts) to comply with customer’s Terms & Conditions, Quality, and Customer-Specific Requirements.
• Be cooperative, positive, and respectful with customers, supervisors, and co-workers.
• Perform other duties as assigned.

Requirements

• Associate’s degree or equivalent from a two-year college or technical school.
• 7–10 years of related experience in Sales roles.
• Ability to read and interpret business periodicals, technical procedures, or government regulations.
• Ability to write reports, business correspondence, and procedures.
• Strong problem-solving and analytical thinking abilities with keen attention to detail.
• Ability to work collaboratively across cross-functional teams and manage multiple priorities in a fast-paced environment.
• Skilled in Microsoft Office (Excel, PowerPoint, Word, etc.).
• Knowledge of basic ERP systems and internet browsing.
• U.S. Citizen, U.S. Permanent Resident (Green Card holder), or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3). ITAR requirement 120.15 applies; some positions require current U.S. Citizenship due to contract requirements. This role requires access to ITAR/EAR-controlled information, and applicants must provide documentation to verify U.S. person status.

Benefits

• Competitive benefits including medical, dental, and vision coverage.
• Flexible Spending Accounts (FSA).
• 401k matching.
• Wellness programs.
• Training, mentorship, and career development opportunities.