Sr. Account Manager

About the Company

At ecoATM, our success is measured by our staggering growth, extraordinary impact on protecting the planet, and a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people worldwide to join the mobile device re-use revolution—getting billions of used smartphones out of the e-waste cycle and into the hands of those who lack affordable access to the latest mobile technology.

We know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you’ll be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

About the Role

ecoATM is looking for an experienced, strategic Senior Manager of Account Management to own and grow a portfolio of our retail partnerships. This is a senior individual-contributor role built for someone with real account management expertise—someone who can analyze data, craft compelling presentations, manage hundreds of store launches simultaneously, transform chaotic spreadsheets into actionable tools, and maintain strong retailer relationships even during challenges.

This role carries the seniority, scope, and autonomy of a Senior Manager or Director-level position—without the people-management responsibilities. It’s designed for someone who wants to stay deeply engaged with accounts, not manage a team.

Responsibilities

• Account Ownership: Act as the primary point of contact and own the relationship for your assigned retail accounts.
• Account Planning: Build and execute account plans to grow kiosk placements, improve performance, and deepen ecoATM’s integration with each partner.
• Data-Driven Insights: Analyze retailer and internal performance data to identify issues and develop data-backed recommendations for new placements and optimization.
• Business Reviews: Lead Quarterly Business Reviews and joint business planning that align ecoATM’s performance with each retailer’s strategic and financial priorities.
• Executive & Stakeholder Relationships: Cultivate relationships across a retailer’s HQ—including merchandising, operations, real estate/asset protection, and sustainability—to multi-thread the relationship and reduce single-point-of-contact risk.
• Escalation Management: Resolve problems with urgency, conduct root-cause analysis, and coordinate internally to protect the partnership.
• Marketing Partnership: Collaborate with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations. Develop and support initiatives that enhance in-store awareness and customer engagement.
• Cross-Functional Coordination: Work closely with operations and regulatory teams to ensure smooth execution of new kiosk installations.
• Market Awareness: Track industry trends and competitive activity, using real-time insights to spot new opportunities within your accounts.
• Business Development Support: Partner with the Business Development team on channel expansion opportunities and the onboarding of newly signed accounts within your territory.
• Forecasting & Planning: Manage account-level installation and removal forecasts.
• Customer Advocacy: Serve as the internal voice of the customer, ensuring retailer feedback shapes product, marketing, and operational decisions.

Requirements

• 8+ years of account management, retail partnerships, or related experience, ideally including time at Senior Manager or Director level.
• Proven record of growing complex, multi-stakeholder retail accounts and hitting revenue/performance targets.
• Advanced Excel skills; comfortable manipulating and interpreting large datasets.
• Experience with Salesforce or a comparable CRM.
• Strong PowerPoint and executive presentation skills.
• Comfortable operating with a high degree of autonomy in a remote, fast-paced environment.
• Bachelor’s degree in business, Marketing, or related field preferred.

Location

Remote; must reside in the United States.

Pay

Salary Range: $125K to $145K. This position may also be eligible for short-term and long-term incentives based on individual and company performance. Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location.