Sr. Account Manager

About the role

The Sr. Account Manager plays a critical role in helping our enterprise healthcare partners, including health systems, hospital networks, health plans, and government health agencies, deliver accessible, high-quality care through effective language support. In this role, you will build strong, strategic relationships with key customers, guide them in maximizing the value of our platform, including our expanding AI interpreter suite, and serve as a trusted partner they rely on to navigate challenges and drive success.

This role is designed for someone with a strong background in healthcare and a deep understanding of its unique dynamics, including operational pressures, compliance requirements, procurement cycles, and driving meaningful change within health systems. Experience managing enterprise healthcare accounts is essential to be successful in this position.

Qualifications

• At least 3 years of experience managing enterprise accounts in healthcare, such as health systems, hospitals, health plans, or government health agencies.
• This role is not for someone looking to learn the industry on the job. Direct experience with healthcare procurement, IT security reviews, and navigating clinical and compliance stakeholders.
• Proven track record of driving technology adoption in complex enterprise environments.

Preferred Qualifications

• Experience with AI or automation adoption, and the ability to guide skeptical customers through the process.
• Comfort using AI-assisted workflows and BI platforms to run a book of business at scale.
• HIT (health information technology) or language services background.
• Strong understanding of SaaS concepts like ARR, churn, NRR, and the customer lifecycle.

What Will Be Expected Of This Role

• Build and maintain trusted relationships with enterprise healthcare accounts, including health systems, hospital networks, health plans, and government agencies.
• Serve as their main advisor and advocate within Boostlingo adoption across your book of business; translate adoption goals into real account plans with concrete milestones tied to outcomes your clients actually care about (cost per encounter, LEP compliance, turnaround time).
• Use internal AI workflows and automation tools to stay proactive with your accounts. Identify risks, find growth opportunities, and focus your efforts where they have the most impact.
• Bring real healthcare expertise to every conversation. Understand the operational pressures your clients face, such as staffing constraints, cost control, and health equity requirements, and show how Boostlingo can help; without needing you to check with someone else first.
• Manage complex renewal and expansion cycles with multiple stakeholders, including procurement, compliance, clinical leadership, and IT, and handle these processes smoothly.
• Create account plans that focus on more than just retention. Identify new opportunities, present the case for expansion, and see it through to completion.
• Work closely with teams across Product, Engineering, LAD, and Support to deliver results for your accounts.
• Speak up internally when changes are needed.
• Maintain usage, adoption trends, and health metrics using BI and CX tooling; get ahead of issues before they escalate.
• Keep up with healthcare industry trends, language access laws, and the competitive landscape. Use this knowledge to add value in every QBR.
• Own the post-sales lifecycle: Adoption, expansion, renewal, and everything in between.
• Meet your targets, including AI minute volume OKRs, and support your team in reaching theirs as well.
• Negotiate renewals and upsells with confidence; generate quotes for add-ons and AI SKU configurations.