Sr. Account Director, Customer Growth

Accountabilities

• Collaborate with customers, Customer Value Managers, and internal teams to identify cross-sell and expansion opportunities aligned with customer objectives.
• Develop and execute account growth strategies that increase platform adoption and strengthen customer partnerships.
• Build account penetration plans to establish relationships with key stakeholders across customer organizations.
• Engage executive-level decision makers and create compelling value messaging tailored to business priorities and challenges.
• Identify customer needs, business pain points, and opportunities to introduce solutions that improve operational outcomes.
• Drive complex, multi-stakeholder sales cycles from opportunity identification through successful closure.
• Partner with customer-facing teams, including value consulting and support functions, to enhance customer engagement and satisfaction.
• Position the organization as a strategic partner by demonstrating measurable business impact and long-term value.
• Stay informed on customer industry trends and evolving requirements to proactively support account growth.
• Contribute insights and feedback to internal teams to improve customer strategies and market positioning.

Requirements

• Proven experience in SaaS sales, account management, customer growth, or enterprise business development roles.
• Strong track record of expanding existing customer accounts and managing complex, multi-stakeholder engagements.
• Ability to identify customer challenges and develop compelling value propositions focused on business outcomes.
• Experience managing strategic accounts and influencing executive-level stakeholders.
• Strong consultative selling skills with the ability to understand customer goals and align solutions accordingly.
• Creative, strategic thinker who can introduce new ideas and challenge existing approaches.
• Experience with spend management, procurement technology, or related enterprise platforms is a plus.
• Excellent communication, negotiation, and presentation skills.
• Ability to collaborate effectively across sales, customer success, consulting, and support teams.
• Strong ownership mindset with the ability to operate independently in a fast-paced environment.

Benefits

• Competitive compensation package: Base salary range of $150,000 - $170,000 annually.
• On-Target Earnings (OTE) of $300,000 - $340,000 with a 50/50 pay mix.
• Opportunity to drive meaningful customer growth within a global technology environment.
• Collaborative culture focused on innovation, transparency, and teamwork.
• Exposure to enterprise customers and complex strategic business challenges.
• Opportunity to influence customer outcomes and contribute to business expansion.
• Inclusive workplace environment with equal opportunity for all qualified candidates.
• Professional growth opportunities through collaboration with experienced teams and industry experts.