Sr. Account Director, Business Development (Patient First Digital Solutions) - US Remote

Summary

This role is responsible for driving revenue growth across Thermo Fisher Scientific’s Clinical Trial Solutions & Patient First Digital Solutions portfolio, with a strong emphasis on patient engagement, recruitment and retention services. The individual will commercialize integrated, end-to-end capabilities including digital patient recruitment and pre-screening, site and hybrid enrollment strategies, patient retention and concierge support, and diversity-focused outreach programs.

Essential Functions

• Orchestrates RFP strategy calls, develops client proposals, prepares client presentations, and negotiates and closes contracts.
• Signs new business authorizations at or above assigned authorization goal.
• Makes cold calls and client visits; maintains sales database; maintains cold call and client visit activity reports.
• Ensures client satisfaction through periodic client contact; report and develop recommendations to address client dissatisfaction; respond to all client requests.
• Sets and achieves gross authorization targets and growth of new partnerships.
• Provides collaborative leadership with strategic partnerships, biopharma, alliance and growth account teams, as well as, operational colleagues to broaden and expand PPD’s service offerings and support strategic selling initiatives.
• Affirms client satisfaction and recommends opportunities for improvement to ensure the overall success of the account.
• Assesses market trends and identifies opportunities for penetration of additional partnerships.
• Mentors new colleagues as needed.

Education and Experience

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years’) or equivalent combination of education, training, & experience.

Knowledge, Skills and Abilities

• Scientific, sales and/or marketing background with concentration in pharmaceutical/biotech area.
• Proven track record of developing mid- and high-level business contacts.
• Excellent interpersonal skills in order to manage and fully integrate with Operations, Finance, Bids & Contracts and Marketing, and follow-up to expand relationships and business opportunities.
• Demonstrated experience in identifying and developing sales leads, making professional presentations, managing the sales process through close, and handling all aspects of contract negotiations.
• Understanding of sales automation systems and Microsoft Office programs.

Physical and Mental Requirements

• Frequently stationary for 6-8 hours per day.
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
• Frequent mobility required.
• Occasional crouching, stooping, bending and twisting of upper body and neck.
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Frequent interactions with others to obtain or relate information to diverse groups.
• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.
• Requires multiple periods of intense concentration.
• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.
• Ability to perform under stress.
• Ability to multi-task.
• Regular and consistent attendance.